Operations Manager

Decision Management Consultants LLC | Full time

Muscat, Sultanate of Oman | Posted on 06/23/2026

We're recruiting an Operations Manager for one of our clients, a hospitality group based in Muscat, Oman.

Our client is a well-known hospitality group based in Muscat, Oman, known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence, guest satisfaction, and innovation, offering a diverse range of concepts that cater to both local and international audiences.

• Lead strategy and planning, and ensure consistent and timely execution across all stores
• Ensure consistency in the execution of all standards,policies, and procedures
• Develop, standardize, and continuously improve SOPframeworks
• Ensure strict adherence to operational, food safety,hygiene, and service standards
• Manage franchise-franchisor communication and ensure compliance with franchisor requirements
• Drive continuous improvement in operational systems, audits,quality controls, and digital initiatives

• Manage end-to-end daily operations
• Maintain operational readiness always during business hours
• Ensure proper billing, prevent revenue leakage, and maintaintransaction accuracy
• Ensure all equipment, machines, and assets are properly maintained
• Report operational issues to management

• Plan, recruit, and select staff in coordination with HR and Management
• Train, lead, and motivate employees to ensure team performance and minimize staff turnover
• Conduct performance reviews, identify training needs, and initiate development programs
• Handle employee grievances and maintain workplace harmony

• Maintain a warm, welcoming, and hospitable culture
• Ensure consistency in product quality, presentation, portion sizes, and service standards
• Handle customer complaints efficiently and with the highest level of attention
• Ensure customer online feedback is monitored

• Monitor inventory control, ordering patterns, par levels,and stock accuracy
• Reduce waste and variances, and ensure proper stock rotation
• Manage vendor performance and ensure procurement costsefficiencies
• Ensure compliance with local municipality, food safety, and regulatory requirements
• Implement proper SOPs and checklists for cleanliness, pestcontrol, safety checks (equipment, fire, gas, and electrical), and risk management
• Maintain audit readiness and implement corrective action plans
• Achieve monthly and annual sales targets
• Monitor daily sales reports and cash handling
• Implement strategies to increase average bill value throughupselling, combo offers, and promotional campaigns
• Monitor profit margins, optimize resource utilization, and control operational costs
• Prepare daily, weekly, and monthly reports and share themwith Management

• Bachelor’s degree in Hotel Management, Hospitality, or Business Administration
• Minimum 10+ years of experience in multi-unit operations management
• Solid understanding of business financials, digital platforms, hospitality standards, food safety requirements, customer service excellence, and industry best practices
• Proficiency in POS systems, inventory management platforms,and operational reporting tools
• Strong leadership, team management, and customer-focused mindset
• Strong focus on quality, consistency, standards, and a highlevel of planning and execution
• Fluency in both Arabic and English is preferred.
• Employee Benefits as per the Oman Labor Law