Business Analyst

The Business Analyst will be responsible for the following:

• Engage with clients and stakeholders to gather, document and prioritize business requirements.
• Conduct interviews, surveys, workshops and process-review sessions to understand business needs and challenges.
• Analyse business processes, operational data and performance information to identify trends, gaps and improvement opportunities.
• Prepare business-requirement documents, process maps, reports, dashboards and recommendations.
• Translate business needs into functional requirements, process improvements and system specifications.
• Act as a liaison between business stakeholders and technical teams.
• Collaborate with cross-functional teams to develop practical business and digital solutions.
• Identify opportunities for process optimization, automation and service improvement.
• Prepare and deliver presentations communicating findings, recommendations and proposed solutions.

• Develop test scenarios and test cases to confirm that proposed solutions meet approved business requirements.
• Participate in user-acceptance testing and document results, issues and required improvements.
• Support the implementation of new processes, systems and business solutions.
• Assist in troubleshooting implementation issues and coordinating their resolution.
• Prepare user guides, process documents and other supporting materials.
• Support users and stakeholders during implementation and post-implementation activities.

• Support the preparation of project specifications, scopes of work, work breakdown structures and project plans.
• Track project activities, timelines, deliverables, risks, issues and dependencies.
• Assist in preparing project status reports and performance updates.
• Support the documentation and coordination of change requests affecting project scope, schedule or budget.
• Follow up with project teams and stakeholders on actions, approvals and deliverables.
• Support quality reviews and maintain accurate project records and documentation.

• Conduct market, industry and competitor research to support consultancy assignments and business decisions.
• Contribute to strategy, governance, digital-transformation and business-advisory engagements.
• Support the preparation of proposals, presentations, business cases and client-facing materials.
• Assist in preparing responses to RFQs, RFIs and RFPs.
• Participate in client meetings, workshops, demonstrations and pre-sales activities when required.
• Contribute to the development of consultancy tools, templates, methodologies and best practices.

Any other responsibilities assigned by management as required.

• Bachelor’s degree in Business Administration, Management Information Systems, Information Technology, Industrial Engineering or a related field.
• 2–4 years of relevant experience in business analysis, management consulting, project support or a related role.
• Experience gathering and documenting business requirements, analysing processes and preparing reports and recommendations.
• Familiarity with process mapping, data analysis, user-acceptance testing and project documentation.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
• Experience using business-analysis, data-visualization or project-management tools is an advantage.
• Professional certification in business analysis or project management, such as ECBA, CCBA or CAPM, is an advantage.
• Previous experience in a consultancy or client-facing environment is preferred.

• Strong analytical, research and problem-solving abilities.
• Strong presentation, interpersonal and stakeholder-management skills.
• Ability to translate business needs into clear requirements and practical solutions.
• Strong report-writing, documentation and organizational skills.
• Ability to manage multiple priorities and work effectively within project teams.
• Strong written and verbal communication skills in both Arabic and English.