Follow up Specialist

Reporting to: Group Director

Department: Group Director’s Office

The Follow-Up Specialist will work directly with the Group Director, providing comprehensive personal assistant support while coordinating corporate assignments, tracking management priorities, and following up on matters across the Group and its subsidiaries.

The role requires a proactive, discreet, and highly organized professional who can move confidently between day-to-day administrative duties and complex business matters, ensuring that instructions translate into clear actions and timely results.

Executive and Personal Assistant Support

• Manage the Group Director’s calendar, appointments, meetings, travel arrangements, and related logistics.
• Handle correspondence, prepare documents and presentations, and maintain organized records and confidential files.
• Screen incoming requests, prioritize matters requiring attention, and coordinate responses.
• Attend meetings as required, record decisions, and circulate action points with clear owners and deadlines.
• Undertake personal assistance and ad hoc assignments as directed.

Follow-Up and Execution

• Maintain a consolidated tracker of the Group Director’s instructions, commitments, projects, and outstanding actions.
• Translate instructions into clear deliverables, confirming responsibilities, deadlines, and expected outcomes with relevant stakeholders.
• Follow up consistently with department heads, subsidiary management teams, and external parties to ensure timely completion.
• Verify that completed actions meet the agreed requirements and are supported by appropriate documentation.
• Identify delays, dependencies, and obstacles; coordinate solutions and elevate matters requiring the Group Director’s intervention.
• Provide concise progress reports highlighting completed actions, overdue items, key risks, and decisions required.

Corporate Coordination

• Coordinate corporate assignments and initiatives involving multiple departments or subsidiaries.
• Gather, consolidate, and review business information, reports, proposals, and supporting documents for the Group Director.
• Prepare briefing notes, executive summaries, correspondence, and presentations to support management decisions.
• Liaise with finance, HR, legal, procurement, operations, and other functions to progress assigned matters.
• Support the implementation and follow-up of management decisions, policies, and approved initiatives.

Subsidiary Matters and Issue Resolution

• Serve as a central coordination point for subsidiary matters referred to the Group Director’s Office.
• Obtain relevant facts, clarify issues, and identify the stakeholders responsible for resolution.
• Coordinate agreed corrective actions with subsidiary management and relevant Group functions.
• Monitor unresolved and recurring issues, highlight their business implications, and recommend practical next steps.
• Escalate significant operational, financial, people, or compliance concerns promptly to the appropriate decision-makers.
• Track issues through to closure and confirm that agreed actions have been implemented.

Confidentiality and Professional Representation

• Handle sensitive personal, commercial, financial, and employee information with strict confidentiality.
• Communicate the Group Director’s instructions accurately and professionally within delegated authority.
• Maintain effective working relationships across all levels of the organization.
• Exercise sound judgment in distinguishing matters that can be progressed independently from those requiring approval.

• Bachelor’s degree in business administration, management, or a related field.
• Typically 4–7 years of relevant experience in…