Key Account Manager - Restaurants

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The Key Account Manager - Restaurants is responsible for driving the commercial success and strategic growth of Snoonu's top-tier restaurant partners. Working within the Commercial team, this role serves as the primary advisor to executive stakeholders, driving performance across GOV, NCR, and portfolio profitability. You will lead high-stakes negotiations, execute joint business plans, and leverage data-driven insights to unlock growth opportunities.

From scaling operations to launching platform solutions, you will ensure high-impact results for both strategic merchants and Snoonu’s expanding footprint. [Work on a catchy brief description of the position, talking a bit more about the role and the area]

• Manage a portfolio of strategic, high-value merchant partners, acting as the primary commercial lead and trusted advisor.
• Build long-term relationships with executive stakeholders and key decision-makers to drive sustainable business growth.
• Own the commercial performance of assigned key accounts, delivering against GOV, NCR, profitability, order growth, and strategic objectives.
• Develop and execute joint business plans aligned with merchant and company goals.
• Lead complex commercial negotiations, including commission structures, marketing investments, exclusivity agreements, and long-term partnerships.
• Identify new growth opportunities through assortment expansion, new store launches, category development, pricing strategies, and customer acquisition initiatives.
• Analyze business performance and market trends to provide strategic, data-driven recommendations.
• Partner closely with Marketing, Operations, Product, Finance, Supply, and other cross-functional teams to execute high-impact initiatives and resolve complex business challenges.
• Lead quarterly and annual business reviews with key merchants, presenting performance insights, strategic recommendations, and growth roadmaps.
• Drive adoption of new platform products, technology, loyalty programs, and company-wide strategic initiatives.
• Monitor operational excellence, ensuring high standards in availability, fulfillment, customer experience, menu quality, and operational efficiency.

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
• 4–7+ years of experience in Key Account Management, Strategic Partnerships, Business Development, or Commercial Management.
• Proven experience managing enterprise or high-value client portfolios.
• Strong commercial acumen with extensive negotiation and relationship management experience.
• Advanced analytical skills with the ability to interpret large datasets and translate insights into business strategies.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with BI and reporting tools such as Tableau, Power BI, or Looker.
• Strong financial understanding, including profitability analysis, business case development, and commercial modeling.
• Experience working in a fast-paced, KPI-driven environment.
• Experience with in e-commerce, marketplaces, retail, or food delivery is highly preferred.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

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