Customer Care Officer

Company Overview

Masarrah App is dedicated to making getaways simple, seamless, and unforgettable by connecting travelers with a broad selection of short stays and vacation rentals across Oman. With an intuitive mobile platform, the app ensures a secure and hassle‑free booking process, catering to diverse needs—be it a cozy weekend escape, a family gathering, or a luxury getaway. For hosts and property owners, Masarrah offers tools to showcase properties, manage reservations, and attract new guests.

Committed to blending technology with hospitality, Masarrah strives to redefine leisure and make every trip stress‑free and memorable.

This is a full‑time, on‑site role for a Customer Care Officer based in Masqaţ, Oman. The Customer Care Officer will handle daily customer support activities, assist clients with inquiries, resolve issues to maintain high customer satisfaction, and ensure exceptional customer experiences. The role involves effective communication with clients across various channels while embodying the values of professionalism and empathy.

• Strong interpersonal skills and the ability to build positive relationships with clients and team members
• Proven experience in Customer Satisfaction and Customer Support, with a focus on resolving issues effectively and promptly
• Proficiency in handling Customer Service interactions, including managing inquiries, complaints, and follow‑ups
• Excellent Communication skills, including active listening, clear verbal communication, and written correspondence
• Additional skills, such as problem‑solving abilities, adaptability, and a proactive approach to tasks
• Bachelor’s degree or equivalent experience in a related field
• Fluency in Arabic and English (both written and verbal) is highly preferred
• Familiarity with the travel or hospitality industries is an advantage