Call Center Agent

Key Tasks and Duties

• Maintain full information about all our products, processes, services and marketing offers. The product features and benefits should be explained to the customer on spot
• Assist customers who have specific inquiries.
• Build customer's interest in the services and products offered.
• Provide personalized customer service of the highest level.
• Update the existing databases with changes and the status of each customer/prospective customer
• Arrange calling customer for products Promotional and other activity such as activation of card , fraud calls & others
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Achieve business specific goals and targets
• Provide inputs to enhance products, processes and services on the basis of customer feedback
• Ensure constant self development and learning of banks products, systems and policies
• Apply appropriate actions to effectively control a telephone call
• Provide customer satisfaction to both internal and external customers and strive to continuously improve service delivery
• Arrange for the dispatch of products, information packages, brochures across the GCC to customers and other interested parties.
• Follow up the calls of the customer with clerical duties; faxing, filling, doing checks on credit references as well as liaising with other departments.
• Update the existing databases with changes and the status of each customer/prospective customers.
• Ability to calm disgruntled customers with ease.

• Diploma in any related discipline

• Written and excellent verbal communication skills.