Job Description & How to Apply Below
Met Life Gulf is seeking an experienced Complaints & Customer Experience professional to act as the first point of contact for customer queries and complaints across Employee Benefits, with a primary focus on Oman and cross‑market support across the Gulf region.
You will investigate, respond to, and resolve complaints in a timely, compliant manner, conduct root‑cause analysis, and drive actions to prevent recurrence while maintaining high service standards.
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