Air Ticketing Agent

Air Ticketing Agent – Areej Hospitality Company

We are seeking a dedicated and knowledgeable Travel Reservation Agent, IATA qualified, to join our team in Muscat, Oman. This full‑time on-site position offers great opportunities for career growth.

As a Travel Reservation Agent, you will play a pivotal role in assisting customers with their travel needs, ensuring accurate bookings, and providing valuable information regarding airline tickets and travel insurance.

• Handle domestic and international ticketing inquiries and reservations.
• Provide assistance to customers via phone, e‑mail, walk‑ins, corporates, and in‑house inquiries regarding airline tickets and travel insurance.
• Suggest seat assignments and answer inquiries about flight schedules and fares for one‑way, return, and connecting flight journeys.
• Manage the front desk to attend to walk‑in customers.
• Issue group tickets efficiently and accurately.
• Perform cancellations, refunds, and changes in reservations as required by the customer, adhering to company policies.
• Verify reservations by phone and ensure accuracy of fares.
• Inform customers about any flight reschedules, delays, reporting times, or other relevant updates.
• Promote and sell travel insurance products to customers.
• Educate customers about the refund policy of tickets, including no‑show, cancelled bookings, or fare differences.

Pay: RO300,000 - RO350,000 per month.

In person.