Revenue Operation Officer; Temporary
Revenue Operations is a newly established team within the Customer department The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations The Revenue Operations team will support flight disruptions flight schedule changes and cancellations to ensure passengers are supported and are rebooked to minimize any impact This role requires high level coordination with various teams such as IOCC Ground Operations Contact Centre Sales and any other team concerned to facilitate any situation of irregular operations IROPS In addition this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations Recovering Online Error booking transactions and assisting with Customer Care complaints
Key Responsibilities- Monitor flight disruptions information from IOCC Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers
- Push flight status communication with passengers regarding delays cancellations via SMS email Whats App and or any other form of communication available
- Coordinate with the airport and or call center team to process passenger rebooking s cancellations and refunds
- Maintain accurate records of passenger handling during disruptions for audits compensation claims and reporting
- Utilize airline systems Radixx iPort Tamima Zoho etc to manage the assigned tasks
- Support other commercial functions such as Call Centre amp Customer Care with tasks such as Online Errors Refunds INAD Bookings Outstation Airport Support Processing complaints
Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written.
Proficiency with airline passenger service systems (Radixx, iPort, etc.)
Ability to work 24/7 shifts including weekends and public holidays.
Academic certification is an advantage.
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