Senior Reservation Executive

Muscat, Sultanate of Oman |

• Work Experience Minimum of 4–6 years of experience in a reservations, travel, or hospitality role.
• Job Opening Status Open
• Industry Travel and Tourism
• Degree Bachelor's
• Job Role Senior Reservation Executive
• City Muscat
• Country Sultanate of Oman

The Operation Senior Executive oversees the reservation process for a company’s services—such as hotel bookings, airlines bookings, or events—ensuring seamless customer service and operational efficiency. In addition to handling complex bookings, this role provides support to junior team members, resolves escalated issues, and assists with training, reporting, and system management.

Key responsibilities:

• Handle escalated customer concerns and provide effective solutions in a timely manner.
• Monitor reservation systems for accuracy, availability, and pricing integrity.
• Coordinate with internal departments (e.g., sales, finance) to ensure special requests and service delivery.
• Monitor and manage booking fulfillment, blackout dates, and system outages.
• Assist management with performance tracking and quality control for the reservations team.
• Ensure compliance with data privacy policies and customer service standards.

Education
and
certifications:

• Bachelor’s degree in hospitality, Business, or related field preferred).
• Proven expertise in reservation software (e.g. Sabre, Amadeus, B2B reservation system, or proprietary platforms).
• Supervisory or team lead experience in a customer service or reservations environment.