Customer Experience Manager

Apply for Customer Experience Manager at Euro Staffs in Muscat, MA, OM. This Full time on site position offers great opportunities for career growth.

Customer Experience Manager Company:
Khedemni

Location:

Muscat, Muscat Governorate, Oman Area:
Al Asimah, Ruwi Salary: OMR 1,200 per month Job Type: Full-time.

Khedemni is seeking a customer-focused and results-driven Customer Experience Manager to lead initiatives that improve customer satisfaction, loyalty, and overall service quality. The successful candidate will analyze customer feedback, optimize service processes, manage customer-facing teams, and work across departments to create a consistent and positive customer journey.

• Develop and implement customer experience strategies aligned with business objectives.
• Monitor customer satisfaction, retention, loyalty, and service-quality performance.
• Analyze customer feedback, surveys, reviews, complaints, and service data to identify improvement opportunities.
• Map and evaluate customer journeys to identify service gaps and opportunities for optimization.
• Establish customer experience standards, procedures, and performance indicators.
• Lead and coach customer-service and customer-facing teams to deliver high-quality experiences.
• Develop training programs and service guidelines to improve employee performance and customer interactions.
• Manage escalated customer complaints and ensure timely, professional resolution.
• Collaborate with sales, marketing, operations, IT, and other departments to address customer needs.
• Monitor service channels, including phone, email, social media, chat, and in-person interactions.
• Develop reports and dashboards covering customer satisfaction, response times, complaints, retention, and other key metrics.
• Identify opportunities to improve processes, reduce customer effort, and increase service efficiency.
• Support the implementation of CRM and customer-feedback platforms.
• Monitor industry trends and competitor customer-service practices.
• Develop customer loyalty and retention initiatives.
• Present customer insights and recommendations to senior management.

• Bachelor’s degree in Business Administration, Marketing, Hospitality, Communications, or a related field.
• Proven experience in customer experience, customer service, client relations, or service operations.
• Strong understanding of customer journey mapping, satisfaction measurement, service improvement, and customer-retention strategies.
• Experience managing customer-service teams and handling escalated customer issues.
• Strong analytical and problem-solving abilities with the ability to interpret customer data.
• Excellent communication, leadership, negotiation, and interpersonal skills.
• Familiarity with CRM systems, customer-feedback platforms, and reporting tools.
• Strong organizational skills and ability to manage multiple priorities.
• Professional proficiency in English;
  Arabic language skills are an advantage.

• OMR 1,200 monthly salary
• Full-time employment in Muscat
• Leadership opportunity within customer experience and service operations
• Professional and collaborative working environment
• Opportunities for career development and advancement
• Opportunity to influence customer satisfaction and business performance

الراتب المدفوع: ﷼٠٫٠٠٠لكل شهر موقع العمل: بشكل شخصي