Front Desk Supervisor Star Hotel

Role & responsibilities Guest Relations & Communication

• Welcoming Visitors: Greeting guests warmly, managing visitor flow, and ensuring a professional atmosphere from the moment they arrive.
• Inquiries & Support: Answering phone calls, handling correspondence, and providing information about services, local attractions, and facilities.
• Complaint Resolution: Acting as the first line of defense to address guest concerns, troubleshoot issues, and ensure a satisfactory resolution.

• Check-in & Check-out: Verifying identification/reservations, assigning rooms, programming keycards, and processing final departures.
• Reservation Management: Processing inquiries, maintaining booking records, updating room inventory, and preparing daily arrival/departure lists.
• Administrative Tasks: Operating office equipment, managing calendars, organizing files, and performing inventory for office or guest supplies.

• Billing & Payments: Preparing guest folios, processing cash/card transactions, updating credit limits, and balancing the cash register at the end of the shift.
• Safety & Security: Maintaining logs, controlling access to safety lockers, and coordinating with on-site security during emergencies.

• Housekeeping Liaison: Communicating room statuses, coordinating special requests, and flagging rooms that need servicing.
• Maintenance Support: Reporting facility issues, ensuring repairs are handled swiftly, and preventing disruptions to the guest experience.

• Experienced in same field Arabic speaking preferred
• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed