Sr. Specialist, Meter Data Management

To manage the implementation, optimization, and management of the Meter Data Management, HES, and Lora Network System. This role ensures the seamless flow of data from smart water meters (AMI/AMR) to billing systems

• Governance for Head End System (HES)/ Meter Data Management (MDM) platforms.
• Manage the integration between the Head-End System (HES) and the MDMS, ensuring high data availability from the 800k+ smart meters being deployed across the Sultanate.
• Lead the setup, configuration, and testing of third‑party Advanced Metering Infrastructure (AMI) systems to ensure seamless integration with the client’s Billing and CRM Systems.
• Work closely with technology partners to ensure network stability and data security.
• Lead the setup and execution, and maintain Validation, Editing, and Estimation (VEE) rules to ensure billing accuracy and minimize estimated bills.
• Drive data quality & operational excellence – define and monitor core KPIs (data completeness, timeliness, VEE performance, platform SLAs) and work closely with Operations and Business Teams to secure stable operation at multi‑million‑meter scale.
• Provide ongoing application support and troubleshooting throughout the implementation and post‑go‑live phases. Participate in after‑hours support rotation.
• Monitor and maintain all required systems to ensure smooth project realization.
• Use different tools and applications to perform tasks required for the project's success.
• Assist in validating converted data sets for billing purposes to customer.
• Develop dashboards for senior management tracking KPIs.
• Facilitate regular status updates and milestone reviews to maintain transparency and accountability throughout the project lifecycle.
• Present application usage strategies and industry best practices to utility clients, focusing on maximizing system performance and operational efficiency.

• 7+ years in the utility sector, with at least 5 years specifically focused on MDM/AMI.
• Advanced proficiency in writing SQL queries (MS SQL).
• Full understanding of IoT technology:
  LoRa, LNS, payloads, HES, MDM, connectivity, gateways, Smart Meters, hardware, encryption.
• Understanding and experience in radio communication technologies for IoT.
• Ability to manage multiple short‑term projects in a fast‑paced environment.
• Fluency in English.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer engagement.
• Experience working within the GCC utility framework is highly preferred.
• Experience in software implementation or enterprise system configuration.
• Strong proficiency in SQL and relational database concepts.
• Arabic is a significant advantage for coordinating with field teams.
• Familiarity with utility CRM and Billing systems is a plus.
• Clear and timely communication internally and externally.
• Looks for ways to improve the delivery process, reduce issues/rework, and improve customer satisfaction throughout the project lifecycle.
• Collaborate with vendors and internal teams to validate data flows and system interoperability using protocols such as SFTP and Web Services.
• AMI & IoT Infrastructure:
  Deep understanding of the communication layers (NB‑IoT, LoRaWAN) that connect smart meters in Oman to the Head‑End System (HES).
• VEE Logic Design:
  Mastery of Validation, Editing, and Estimation. The ability to write complex rules that distinguish between a "real leak" and a "sensor malfunction" to prevent incorrect billing.
• Data Engineering & SQL:
  Proficiency in handling Big Data. This includes managing interval data (e.g., 15‑minute readings) across millions of endpoints using SQL, Python, or R.
• Solid understanding of the Authority for Public Services Regulation standards for billing accuracy, customer privacy, and service level agreements (SLAs).
• Capability to identify "anomalous consumption" that signals meter tampering or bypass—critical for maintaining the utility's financial health.
• Translating complex data into "business language" for the Manager or Director. They must be able to explain why a certain area has high losses.

The holder may be required to undertake additional duties, which may be reasonably expected and form part of the function of the job.