Senior Proficient Technical Operations; Process and Data Science

Role Purpose

This position is responsible for owning the end-to-end strategy for Technical Operations tools across Network & Service Operations (NSOC), Wholesale Operations (WSO), Network & Facility Operations (NFO) and other operational support functions. The main roles are:

• Act as the single senior focal point for Operations tooling vision, coherence and long-term sustainability.
• Ensure the Operations tools landscape remains fit-for-purpose, scalable and resilient.
• Drive tools rationalization to eliminate duplication, inefficiencies, and overlapping capabilities.
• Optimize tool-to-process alignment to support efficient and reliable Technical Operations.
• Reduce operational risk caused by fragmented or disintegrated tools strategy.
• Enable cost efficiency through strategic optimization, not transactional purchasing.
• Support management team with clear visibility and insight into the tools ecosystem and draw down tool strategy and roadmap.

• Unit:
  Technology and Infrastructure
• Division:
  Technical Operations

• Qualification:
  
  Bachelor in relevant field
• Experience:
  
  8 years of experience

• Define and maintain the Operations Tools Strategy covering Technical Operations Departments and support teams.
• Develop a multi-year roadmap aligned with operational maturity and business priorities.
• Ensure tooling strategy supports reliability, availability and operational efficiency.
• Align tools evolution with network complexity and service growth.
• Evaluate emerging operations platforms and technologies relevant to Technical Operations.
• Ensure strategy complements, but does not duplicate, Automation & AIOps initiatives.
• Identify capability gaps and future tooling needs proactively.
• Provide strategic recommendations to senior leadership.
• Act as the strategic authority for Operations tooling direction.
• Periodically review and refresh the strategy based on operational realities.

• Maintain a complete and accurate inventory of all Operations tools and platforms.
• Identify and eliminate tool duplication and functional overlap.
• Lead rationalization initiatives to simplify the tools landscape.
• Optimize integration and interoperability between tools.
• Reduce operational overhead created by fragmented or siloed tooling.
• Improve operational efficiency through landscape simplification.
• Ensure tools are actively used and deliver measurable operational value.
• Support consolidation initiatives while ensuring service continuity.
• Prevent uncontrolled growth of tools and platforms.
• Drive retirement of obsolete or low-value tools.
• Continuously optimize the landscape as operational needs evolve.

• Ensure Operations tools are architecturally aligned with operational processes and workflows.
• Define high-level integration principles for Operations tooling.
• Assess tools for fitness, scalability, and operational usability.
• Promote consistent data flow and visibility across tools.
• Provide architectural guidance for onboarding new tools or replacing existing ones.
• Reduce reliance on manual workarounds caused by poor tool design.
• Collaborate with IT and other stakeholders without ownership overlap.

• Lead technical evaluation of new Operations tools and platforms.
• Define operational and technical acceptance criteria.
• Assess tools for reliability, supportability and sustainability.
• Provide expert recommendations during sourcing and vendor selection processes.
• Support procurement activities without owning procurement decisions.
• Evaluate vendor roadmaps and long-term platform viability.
• Prevent ad-hoc or vendor-driven tool adoption.
• Act as technical gatekeeper for Operations tooling decisions.
• Ensure tools meet operational security and compliance expectations.

• Maintain visibility of Operations tools OPEX, licenses and subscriptions.
• Identify cost optimization opportunities through rationalization.
• Prevent unnecessary spend due to duplicated or underutilized tools.
• Support leadership team in tooling budget planning.
• Ensure tooling investments deliver clear operational benefits.
• Collaborate with Finance and Procurement without role overlap.
• Promote sustainable and value-driven tooling decisions.

• Provide regular reporting on Operations tools landscape and optimization progress.
• Highlight tooling risks, gaps and improvement opportunities.
• Support internal and external audits related to Operations tools.
• Act as the technical liaison with Operations tool vendors.
• Collaborate closely with domain SMEs and operational teams.
• Interface with Automation & AIOps, Governance and Transformation teams.
• Ensure tooling decisions are documented and traceable.
• Escalate critical tooling risks proactively to senior management.
• Maintain strategic and operational tooling documentation.
• Represent Technical Operations in…