Vice President, Head of Information Technology

JOB PURPOSE

• Set the strategic agenda for IT in Oman in conjunction with EXCO and Group colleagues. Manage all information technology needs for the business from preparing the local IT strategy, evaluating systems, to overseeing implementation of the systems, to ensure cost effective IT delivery. Identify, source, and implement local IT solutions that cannot be provided by Group as necessary.
• Develop technology roadmaps, strong governance over IT operations, vendor management, regulatory compliance, and business relationship management.
• Manage day-to-day operations of the Oman Branch IT to achieve timely, accurate, and uninterrupted delivery of IT services.
• Manage the stakeholders’ relationship and expectations “both locally within the country, within the OMAN region and within the group” effectively ; this includes local Business , Information security, compliance, Data privacy, group technology , etc
• This role assumes the position of the Head of IT
  - Oman, and is responsible for the smooth and efficient functioning of the FAB Oman Branch's IT operations by ensuring the effective management of the processes, systems and people required to design, develop, deliver, and improve technology services across the business
• Oversee the day-to-day IT operations in accordance with IT policies and technology standards as FAB Group and local regulatory requirements.
• Act as a single point of contact for the various business areas in Oman Branch to enhance customer experience, manage customer expectations and achieve customer satisfaction.
• Lead the development and execution of the IT strategy for FAB Oman, ensuring alignment with Group objectives and regulatory requirements.
• Drive digital transformation, innovation, and operational excellence to deliver business value and competitive advantage.
• Serve as the principal advisor to executive leadership on all technology matters, with full accountability for IT risk, compliance, and business continuity.
• Champion a culture of high performance, agility, and continuous improvement across the IT function.

• Contribute to the development of technology strategies and roadmap in alignment with Head Office’s global strategy in tandem with the needs of the branch.
• Responsible to provide regular updates on Oman IT deliverables and progress of OMAN IT strategy and roadmap implementation .Propose or influence technology solution delivery based on business requirements, existing applications and latest technology trends.
• Monitor developments or advancements in technology, assess their value-add potential and applicability for adoption by branch.
• Partner with business/IT leadership team to develop and deliver IT strategies, technology innovation & solutions that drive business and service excellence.
• Act as an advisor to the business leadership team by providing solutions to support business needs, enhance branch efficiency and enrich customer experience.

• Ensure all the IT hardware and applications in OMAN branches are running/functioning well within the agreed SLA.
• Monitor all IT issues and ensure timely closure of these issues.
• Conduct the IT assessments for all new or existing systems, where required and applicable.
• Manage and report all serious IT incidents, including providing root cause analysis and remedial actions to be taken.
• Ensure all IT documentations are up to date.
• Ensure all IT activities including changes to existing systems and implementation of new systems/ processes are in compliance with HO Policy and local regulations.
• Support and undertake all disaster recovery activities for primary and DR sites conducted by Head Office and/or branch.
• Proper maintenance of a comprehensive inventory listing for all IT assets.
• Manage the OMAN IT vendors and responsible for the effective oversight of the technology service providers to FAB OMAN.

• Accountable for and have direct oversight over a team of IT employees, including those from outsource service providers.
• Oversee resource allocation plan to ensure appropriate balance between tactical and strategic demands, staff development plan, staff appraisals and feedback.
• Identify and…