Senior Proficient Mobile Back Office

Overview

Senior Proficient Mobile Back Office (NMS)

Reports to:

Team Leader, Mobile Back Office

To perform / ensure all end to end operation activities related to the software ,hardware and services of all NSOC NMSs

• Responsibilities
• The back-office engineer is assigned to work with troubleshooting / configuration / traffic measurements / performance / northbound interfaces of Network Management Systems for Mobile / Core / Fixed Access / IP / Voice. He is to act on network and relevant equipment problems escalated from the surveillance function.
• It is the responsibility of the back office engineer to solve and correct service and network problems according to agreed SLA/KPI, to detect and highlight network deficiencies and to some extent predict future degradations.
• Some SW problems are to be identified and escalated to corresponding system support units. Furthermore the back office engineer keeps the SW/HW and TR status under control.
• Is to contribute in the creation and improvements to procedures and routines within the department / group.
• The back office engineer is to take full responsibility for any changes introduced to the network or to any to any changes made to methods, processes or procedures, whether internal or external.
• The back-office engineer category is vital in ensuring and keeping the performance of NMS at the highest possible level by ensuring that problems / degradations are handled swiftly, that relevant performance parameters are monitored interpreted and highlighted if deemed necessary.
• Technical Competence
• Excellent knowledge of NMS from Huawei/Nokia/Ericsson/Fiberhome, i.e. system, HW / SW, functionality, DT, troubleshooting for following product:
• Products / Hands-on
• Huawei MAE
• Huawei NCE
• Huawei N2000
• Nokia Net-Act
• Ericsson ENM
• Oracle NMS
• Fiber Home NMS
• Rosenberger NMS
• Huawei I2000
• Good UNIX administration and scripting skills
• Excellent knowledge of the network topology, its traffic handling capabilities and characteristics.
• Good knowledge of all network elements and their main characteristics.
• Excellent knowledge of NMS Network performance and their interpretation and use.
• Good / excellent knowledge of the NMS systems functionality and application use, (surveillance, performance, configuration).
• Good knowledge of network signaling / synchronization.
• Good knowledge of network implementation / integration processes.
• General Competence
• Fluent in written and spoken English.
• Be able to work in team and independently.
• Flexible and responsive to changing work patterns and demands.
• Able to work as a member of a team and lead junior staff from time to time.
• Open approach to solving problems and dealing with new proposals.
• A thorough and methodical approach to work.
• Must be able to work to tight time scales.
• High degree of analytical and investigative abilities.
• Focused on network (service) performance.
• Preventive Maintenance
• Execute the preventive maintenance of NMS according to the schedule planned and by using the checklist assigned by the Line manager.
• Correct and fix all issues related to the NMS that are under the scope of the team.
• Reporting and escalating of all issues found during the preventive maintenance that are out of the scope of the team to the Line Manager.
• Routine / Corrective Maintenance
• Handle all escalated alarms and outages related to the NMSs and respective nodes and ensure they are fixed within the agreed OLA/SLA by the management.
• Perform second level troubleshooting processes, ensuring high quality and short service restoring time for all NMSs
• Requesting of spare parts through available channels and ensuring following the respected spare part management processes.
• Governance of all MS vendor activities for NMS across Oman .
• Follow up MS vendor and customer for any fault related to any NMS
• Attending preventive maintenance of the NMSs.
• Acceptance testing of new NMS deployment .
• Managing complete updated database of all NMS.
• Organizing weekly review meeting with MS vendor of all activities .
• Supports and liaises with other departments to effective resolution of NMS outage .
• Performs daily/ weekly / monthly review of all KPI.
• Coordinates with vendor and related teams to enhance optimum performance .
• Regularly communicates with the vendor and internal teams for quick restoration .
• Review and negotiation for Support service contact
• 2nd Level Restoration
• Trouble Report / Customer Support Handling
• Change Request Handling
• Create and Update Maintenance Routines
• Create and Analyze Performance Reports
• Prepare and implement SW, HW and configuration data changes
• Investigate Disturbances (set-up DIG) for any major outage
• Track network incidents detected by Front Office
• Operate all Network equipment in accordance with laid-down network procedures
• Management and liaison with other suppliers when needed
• Make use change management procedures in case of Network equipment replacement/repair/upgrade
• In-depth problem analysis and resolution
• Produce required Network performance reports
• Escalate in cases where…