Support Services Specialist
Job in
Muscat, Oman
Listing for:
Tata Consultancy Services
Full Time
position
Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 10000 - 15000 OMR Yearly
OMR
10000.00
15000.00
YEAR
Job Description & How to Apply Below
Job Title –
Support Services
Company – TCS (MEA)
Location – Muscat, Masqaţ, Oman
Job type – Full time
About Us
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting‑led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best‑trained consultants with 157 nationalities in 53 countries. For more information, visit and follow TCS news at @.
Job Description - Strong knowledge of desktop/laptop hardware troubleshooting and OS management
- Knowledge of network basics (LAN, Wi‑Fi), printers, and peripheral devices
- Experience in IMAC activities and endpoint lifecycle management
- Familiarity with ITSM tools (Service Now or equivalent)
- Understanding of AV/meeting room support technologies.
Key Responsibilities Provide in‑person IT support for incidents and service requests requiring physical interventionOS troubleshooting and mobile device troubleshooting (android/iOS)Perform device setup, configuration, installation, and hardware replacementHandle break‑fix activities for laptops, desktops, peripherals, and workplace devicesSupport IMAC activities (Install, Move, Add, Change)Resolve incidents that cannot be addressed remotely by the service deskProvide VIP user support with priority handling and coordinationSupport meeting room technologies, AV setups, and event IT supportCoordinate with hardware vendors (OEMs) and third‑party providersPerform walk‑in support activities including password resets, device replacement, onboarding/offboardingProvide LAN/Wi‑Fi, printer, and peripheral support (hands & feet support)Maintain and manage asset inventory and stock records, including reconciliationSupport user onboarding, movement, and offboarding activitiesProvide loaner devices and spare management during break‑fix scenariosIdentify repeat issues and contribute to knowledge base and shift‑left initiativesCommunicate resolution timelines and status updates to end usersSoft Skills
Excellent communication – Team collaboration – Documentation and knowledge sharing
Education
Requirements:
Diploma in Computer Science / Bachelor’s in Computer Science
Certifications
ITIL, MS/CCNA Certifications
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