Prepaid Operation Officer

Responsibilities

• Implement prepaid strategies and initiatives which include prepaid payment channel facilities, collection, reconciliation, processing, and other activities related to prepaid operation and services, and ensure compliance and fulfillment of all stakeholder requirements primarily APSR and shareholders.
• Execute prepaid services operations, prepaid payment channel transactions, ensuring timely updating and reconciliation processes in accordance with the Company’s policies and procedures, and effective utilization of SLAs and contracts.
• Own the performance of prepaid services business and payment channel facilities reconciliation for achieving targets and initiatives to maintain customer satisfaction and expectations.
• Assist in executing prepaid strategy aligned with revenue collection goals.
• Contribute to implementing prepaid payment channel processing, reconciliation, and prepaid operations and services aligned with overall commercial affair strategies and objectives.
• Support the adoption of suitable strategies for enhanced customer experience and satisfaction.
• Collaborate in aligning prepaid service requirements with broader customer service objectives.
• Participate in the communication of department-wide strategies and initiatives.
• Contribute to the adherence of prepaid business operations and other service activities.
• Assist in managing efficient prepaid service operations and activities.
• Contribute to the management of prepaid payment channel facilities and prepaid systems.
• Participate in analyzing customer data for informed prepaid service expansion plans.
• Contribute ideas for optimizing prepaid business costs.
• Execute the daily review and process of the prepaid adjustment with required system confirmation.
• Analyze the daily prepaid revenue to ensure compliance with business requirements.
• Assist in daily reconciliation of prepaid payments with system reports.
• Monitor cash transfers for accurate reporting and variance resolution.
• Reconcile daily prepaid payments with system reports accurately.
• Address issues impacting payment channel processing promptly.
• Maintain system security for payment channel interfaces.
• Support timely recharge token delivery to prepaid customers.
• Implement secure processing for payment channels.
• Respond efficiently to customer inquiries and elevate complaints as needed.
• Contribute to cost optimisation strategies for efficient prepaid services.
• Provide input on customer needs for relevant products and services.
• Oversee the process of switching between postpaid and prepaid services.
• Monitor vendor/supplier performance to ensure high service quality.
• Enhance customer satisfaction by managing vendor relationships.
• Communicate with service providers and suppliers for improving services and settling any cases.
• Report prepaid collection and financial performance measures.
• Contribute to preparing and reviewing periodic reports for prepaid business performance.
• Work on any reports requested by internal and external parties.
• Maintain compliance with audit controls related to prepaid operations.
• Deliver accurate and quality work within established timelines.
• Provide feedback to contribute to team improvement.
• Align personal development plans with company objectives.
• Identify the business need for establishing a process and provide input in defining and documenting it.
• Assign accountabilities within the team for managing the process.
• Adhere to internal processes and encourage adherence from team members.
• Recognise the need for modifications to existing processes and share them with appropriate teams.
• Treat IT security with the utmost importance and adhere to ISO standards and aspects of IT security.
• Understand the HSE standards of the company and adhere to them at all times.
• Adhere to company policies and procedures at all times.