IT Helpdesk Support

Job in Muscat, Oman

Listing for: LanceSoft Middle East

Full Time position
Listed on 2026-07-27

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator

Salary/Wage Range or Industry Benchmark: 7200 - 10800 OMR Yearly OMR 7200.00 10800.00 YEAR

We have a new opportunity for IT Helpdesk Support with our client.

Title:

IT Helpdesk Support

Duration:
Permanent

Description:

This service support will be a member of the helpdesk support team. He will be Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Operate the ticketing system (ABSHAR) and resolve the issues raised by the users
Build the knowledge base of the solution to reduce resolution time for similar issues
Work with team leader to create a set of FAQs to enable user to resolve known and repeated issues by themselves before raising a ticket (for ex. A laptop is not powering on. It could be due to dead battery. User to try booting with power before raising a ticket)

Skills & Abilities:

Excellent in Installation and troubleshooting of all MS operating system and its applications.
Excellent knowledge of Desktop, Laptop, iPad/TAB for support, deployments, and troubleshooting.
Good working knowledge Management of local/network printers.
Hardware troubleshooting skills.
Preparation of support weekly/ Monthly report.
Preparation of site visits reports.

Qualification:

Bachelor’s degree in computer science or any information technology-related speciality.

Experience:

3 – 5 years of experience.
Professional/ Tech: MS environment-related certifications, specific to MS
Good spoken and written communication of Arabic and English language

Required

Skills and Abilities:

Excellent in using office applications (word, excel & PowerPoint).
Good in using MS System center

#J-18808-Ljbffr