IT Helpdesk Support
Job Description & How to Apply Below
We have a new opportunity for "IT Helpdesk Support" with our client.
Title:
IT Helpdesk Support
Location:
Muscat, Oman
Duration:
Permanent
Description:
This service support will be a member of the helpdesk support team. He will be Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Roles & Responsibilities :- Operate the ticketing system (ABSHAR) and resolve the issues raised by the users
- Build the knowledge base of the solution to reduce resolution time for similar issues
- Work with team leader to create a set of FAQs to enable user to resolve known and repeated issues by themselves before raising a ticket (for ex. A laptop is not powering on. It could be due to dead battery. User to try booting with power before raising a ticket)
- Excellent in Installation and troubleshooting of all MS operating system and its applications.
- Excellent knowledge of Desktop, Laptop, iPad/TAB for support, deployments, and troubleshooting.
- Good working knowledge Management of local/network printers.
- Hardware troubleshooting skills.
- Preparation of support weekly/ Monthly report.
- Preparation of site visits reports.
- Should be capable to travel to any OETC locations across Oman to resolve IT problems
- Transportation & accommodation fees shall be included in the contract as per need Basis) - Excellent verbal and written communication skills
- The ability to work independently as well as with our team
- Comfortable working with a variety of clients, other techs, and HW/SW vendors
- Energetic, able to switch gears quickly from job-to-job / task-to-task
- Desire to learn; independently and on the job
- Bachelor’s degree in computer science or any information technology-related speciality.
- 3 – 5 years of experience.
- Professional/ Tech: MS environment-related certifications, specific to MS
- System Centre
- ITIL Foundation, A+ certifications are desirable.
- Good spoken and written communication of Arabic and English language
Skills and Abilities:
- Excellent in using office applications (word, excel & PowerPoint).
- Good in using MS System center
Current
Location:
Citizen / Visa Status / Work Permit:
Expected salary:
Notice Period:
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