Job Description & How to Apply Below
Apply for Technical Support Engineer at Euro Staffs in Muscat, MA, OM. This Full time on site position offers great opportunities for career growth.
Company:
Bosch Lozano Role:
Technical Support Engineer
About the Role Bosch Lozano is seeking a skilled and customer-focused Technical Support Engineer to manage, troubleshoot, and resolve complex technical inquiries for our client base. In this role, you will act as the key liaison between end-users and product engineering teams, ensuring high system reliability, minimal downtime, and superior client satisfaction.
Key Responsibilities- Technical Troubleshooting:
Investigate, diagnose, and resolve Tier 2/Tier 3 technical issues related to hardware, software, and integrated systems. - Incident Management:
Track customer tickets from initial report to resolution using designated ITSM tools, adhering to defined Service Level Agreements (SLAs). - System Diagnostics:
Perform root cause analysis on recurring technical faults, review system logs, and run diagnostic scripts to identify underlying defects. - Escalation &
Collaboration:
Partner closely with Product Development and Engineering teams to escal… bug reports, test patch releases, and verify bug fixes. - Documentation & Knowledge Base:
Create and maintain comprehensive technical documentation, knowledge base articles, and user manuals to streamline resolution processes.
- Experience:
Minimum 3+ years of experience in a Technical Support Engineer, Systems Administrator, or Application Support role. - Technical
Skills:
Proficiency in Linux/Windows operating systems, basic networking fundamentals (TCP/IP, DNS, VPNs), and database query languages (SQL). - Scripting:
Basic knowledge of scripting languages (Python, Bash, or Power Shell) for task automation and log parsing. - Soft Skills:
Excellent verbal and written communication skills with a proven track record of explaining technical concepts clearly to non-technical users.
الراتب المدفوع: ﷼١٬٥٠٠٫٠٠٠لكل عام موقع العمل: بشكل شخصي
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