Head, IT Operations

Lead and manage the team and activities for IT Operations at OQ8 under delegated authority from VP IDS amp Facility as owner of IT Operations standards amp solutions for OQ8 through Lead the Help Desk and End User Support Lead the IT Service Management Lead the IT Infrastructure amp Cloud Lead IT Back office amp Demand Lead SAP support services The position will act in accordance with the OQ8 s Mission Vision Values amp Strategies as well as policies guidelines and standards supported by an IT Technology platform HSE standards Omani s government amp other legal justifications and best international practices in consonance with national objectives

Manage day-to-day IT operation services Ensure that transitioned services have been developed to meet Operational and Service Level Requirements Monitor measure report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs Maintain a single source of consistent information on all IDS services delivered to the business Units functions active and dormant services Plan direct and coordinate operations of the Service Desk and End User Support for OQ8 Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered Plan and oversee the successful roll‑out of IDS service changes into the live environment Ensure Configuration Items are identified accounted reported verified and audited Manage and support live application amp database technical environment on a day-to-day basis Implementation operational management and ownership of all technical security areas Enforce information security procedures amp compliance across IT systems amp services Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster Oversee the successful roll‑out of IT operations projects Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues Prepare and present regular IDS performance reports covering service levels incidents capacity risks and improvement actions Manage IDS demand portfolio planning and technology roadmap execution in alignment with business priorities and enterprise architecture Oversee IDS back‑office operations budget management procurement contracts and financial governance Oversaw daily SAP operations addressing system issues promptly to minimize business disruption Lead and govern SAP support services to ensure reliable secure and business‑aligned service delivery

Internal all OQ8 Functions External Staffing specialized Contractors Vendors amp Suppliers

office-based environment with intensive computer screen use and occasional visits to operational sites

Bachelor s degree in IT, computer science, Engineering or relent field.

Competencies and skills 14 years of relevant experience Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry)

Experience of leading cross functional teams delivering IT service and managing IT service

Experience of working with multiple third-party vendors Preferred certifications:
Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.) Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. Exposure to SAP S/4

HANA, SAP Success Factors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable.

People Leadership / People Management Effective communication and interpersonal skills A highly analytical and…