Data Center Operator

Contract Type:
Fixed renewable based on the business requirements

Primary

Location:

GBM Oman - Muscat

The Data Center Operator role is to provide high quality monitoring and operational service to Bank’s Data Center, ensuring services are delivered in compliance to the SLAs stablished. Responsible for the IT Infra/Application Monitoring, batch job operations, Backup and restore operations, Vendor coordination and Provide Assistance in fixing the issues by coordinating with other teams across IT Departments

• Work in shifts as per the shift roster
• Overseeing environments of a Data Center by supervising systems and also identify, log, and report issues.
• Coordinate with other support personnel to guarantee that uptime is maximized so that the Data Center can provide quality services.
• Monitor and document bank's current workloads and provide the information to Customer for bank's use in determining future capacity requirements.
• Perform production batch job set-up and scheduling tasks.
• Report on the status of batch jobs upon request
• Recycle, start and stop devices and processes.
• Resolve batch scheduling conflicts.
  
  Exhibit batch jobs, as requested by Customer, which require expedited execution, subject to applicable Service Levels attainment relief.
• Carry out procedures needed to maintain data, transactions, and reports from systems, supporting administrators and end users, maintaining work registers, and documentation of processes, performing user administration tasks, such as performing data backups and restores, and monitoring activity and access of the Data
• Center and its operations section to ensure that there is compliance of security policies.
• Notify Team when any in scope Server resource reaches the mutually agreed critical usage levels and that additional capacity is required to perform the Services in accordance with the Service Levels; and
• Conduct regularly scheduled backup processes as specified in the Process Interface Manual and as prioritized by Customer (for example, data set restore), so as to avoid impacting scheduled operations.
• Monitor scheduled backups.
• Perform job restart, as necessary, in accordance with resolution and restart procedures.
• Monitor scheduler related incidents and develop and recommend changes to the scheduler database.
• Document, maintain and, as appropriate, update and execute mutually approved backup and recovery procedures.
• Determining the severity classification of the incident and executing the incident/problem management process accordingly.
• Determining the scope of the incident.
• Assigning the appropriate technical support representatives (other levels of support, across platforms as required);
• Monitor availability of in-scope devices
• Monitor performance and capacity thresholds.
• Monitor Hardware and environmental parameters of devices.
• Manage end to end event management process.
• Notify and update Service Desk about major incidents.
• Provide scripted Level 1 support of out-of-scope applications software for which Customer provides scripts and training.
• Redirect Calls requiring Level 2 and Level 3 support to Supplier or the appropriate Customer application support group for problems and questions relating to the Applications Software.
• Provide support to end users during non-business hours.
• Record incident resolutions in the Service Desk tool
• Provide investigation, diagnosis, resolution and recovery for end user hardware/software problems. When unable to resolve, escalation to hardware/application vendors in accordance with Service desk escalation processes.
• Support and troubleshoot Windows 10 and any other authorised desktop applications.
• Provide support to VIP’s during non-business hours.
• Assist in Asset inventory capture, Asset tracking, and inventory management.
• Ensures that all activities comply with relevant ITIL Service Management and Project Lifecycle controls

• Graduate in Computer Science (Preferred)
• Graduate in Science with a Diploma or Certification in IT
• ITIL Foundation Certification (Preferred)
• Microsoft Certification, Ideally MCP or MCSE (Preferred)
• Network Certification (CCNA / Network+) (Preferred)

• Operational knowledge on IBM AS400.
• Experience in Banking or Financial institution is preferred.
• Working operational knowledge on monitoring tools such as Solar Winds, vRealize, Oracle Cloud Manager, SCOM, Service Now, Ivanti etc.
• Working operational knowledge on data Backup/Restore operations and tape management.
• IT Excellent technical knowledge of pcs and desktop hardware
• Basic knowledge on Servers, Storage, Network Infrastructure and Data Center facilities
• Software and Hardware Troubleshooting
• Windows Desktop and Server operating system experience
• ITIL Service Operations and Service Management principles