EChannel Application Support Analyst | IT | Banking

We're Hiring | Application Support Analyst – eChannel | IT|Banking | Oman

Salary:
Commensurate with experience up to OMR 2000

Location:

Muscat, Oman. ONLY candidates currently in Oman with banking IT experience should apply for the role.

Industry Preference:
Candidates with experience in banking, financial services, core banking applications, or eChannel/digital banking platforms will be given strong preference.

We are looking for an experienced Application Support Analyst – eChannel to join the IT function of a leading bank in Oman.

The role is responsible for ensuring the stability, availability, performance, and continuity of enterprise and banking applications, providing L2/L3 application support and coordinating with business, infrastructure, and technology vendors to ensure uninterrupted banking operations.

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.
• Minimum 4 years of experience in application support or enterprise systems.
• Experience supporting banking applications, eChannel platforms, digital banking, or financial services technology is highly preferred.
• Strong understanding of application monitoring, incident management, troubleshooting, and root cause analysis.
• Experience working with APIs, middleware, system integrations, and interface monitoring.
• Knowledge of ITIL-based incident, problem, change, and release management processes.
• Strong analytical and problem-solving skills with the ability to manage critical production issues.

• Provide L2/L3 application support for enterprise and banking applications.
• Monitor application performance, system health, availability, and data integrity.
• Investigate incidents, perform root cause analysis, and ensure timely resolution within agreed SLAs.
• Coordinate with infrastructure teams, vendors, and internal stakeholders to resolve complex application issues.
• Support application deployments, upgrades, patches, enhancements, and release activities.
• Participate in testing and implementation of system changes while minimizing business disruption.
• Monitor integrations and data flows between applications using APIs, middleware, and interface monitoring tools.
• Work with business users to understand issues and translate functional requirements into effective technical solutions.
• Participate in disaster recovery exercises and business continuity activities for critical applications.
• Maintain appropriate documentation, approvals, and records in accordance with IT governance and bank policies.

The ideal candidate will be a hands-on application support professional who understands the criticality of banking systems, can troubleshoot complex production issues, and is comfortable working across business, technology, infrastructure, and vendor teams.