Role Objective
Responsible for overseeing the product development lifecycle of Oman Air's mobile applications. This role includes ideation, user experience (UX) and user interface (UI) design, release management, service delivery, issue management for customers, and website management. The Team Leader will collaborate cross-functionally with IT and commercial teams to ensure successful project execution and alignment with business objectives.
Area of responsibility1. Lead the ideation process for new mobile app features and enhancements based on market trends, customer feedback, and business goals.
2. Collaborate with stakeholders to define product requirements and create detailed specifications for development.
3. Oversee the UX/UI design process to ensure that mobile applications are user-friendly, visually appealing, and aligned with Oman Air’s brand identity.
4. Conduct usability testing and gather feedback to continuously improve the user experience.
5. Manage the release cycles of mobile applications, ensuring timely delivery of updates and new features.
6. Coordinate with development teams to ensure that all releases are thoroughly tested and meet quality standards before deployment.
7. Ensure that mobile applications are functioning optimally and meet service level agreements (SLAs).
8. Monitor application performance and implement improvements as necessary to enhance customer satisfaction.
9. Act as the primary point of contact for customer issues related to direct sales channels.
10. Develop processes for logging, tracking, and resolving issues efficiently while maintaining clear communication with customers.
11. Collaborate with dedicated team members to manage the airline’s website, ensuring it complements the mobile app experience.
12. Ensure that website content is up-to-date and aligned with marketing campaigns.
13. Develop a strategic roadmap for mobile app development that aligns with overall business objectives.
14. Prioritize features and enhancements based on customer needs, technical feasibility, and business impact.
15. Work closely with IT teams to ensure seamless integration of mobile applications with back-end systems.
16. Collaborate with commercial teams to align marketing strategies with app features and promotions.
17. Lead, mentor, and develop a high-performing team of mobile app developers and designers.
18. Foster a collaborative environment that encourages innovation and continuous improvement.
19. Utilize analytics tools to track app performance metrics, user engagement, and customer feedback.
20. Make data-driven decisions to inform product enhancements and influence marketing strategy.
Education & ExperienceBachelor's degree in business, Marketing, Information systems, Data Science, or related field with mandatory 5+ years of product management, development within ecommerce team of airline or travel industry.
Special Skills & Knowledge- Proficiency in English (Reading and Writing) :
In-depth understanding of web/mobile frameworks like react JS, flutter,.net MAUI etc - Strong understanding of UX/UI principles and best practices in mobile app design.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Strong communication skills with the ability to present complex ideas clearly to stakeholders at all levels.
- Proficient in various data analysis techniques and procedures.
- Excellent report writing and presentation abilities.
- Able to orient data analytics insights with the end-user in mind.
- Excellent Communication Skills
- Good Interpersonal Skills
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