Service Delivery Manager Omanization
Job Description & How to Apply Below
- Manage day-to-day delivery of IT services
. - Coordinate with teams responsible for servers, Applications, Security networks, cloud, helpdesk, and IT support
. - Monitor SLA and KPI performance and ensure service targets are achieved.
- Act as the main contact for business users regarding service issues.
- Coordinate and follow up on incidents, problems, and service requests
. - Support the management of major incidents and escalations
. - Coordinate changes and ensure they are properly planned and implemented.
- Work with external vendors and monitor their service performance.
- Prepare regular service reports and performance updates for management.
- Identify areas for improving service quality, performance, and efficiency.
- Ensure IT services follow established ITIL and service management processes
. - Support projects and ensure new services are properly handed over to the operations team.
- Maintain good communication with technical teams, management, vendors, and business stakeholders.
- Familiar with NOC, SOC, MSP
- Bachelor's degree in IT, Computer related field
. - 5+ years of IT experience
. - Good understanding of IT operations
. - Experience managing NOC, SOC, Helpdesk, ITIL,
SLA, KPI, incidents, problems, and changes
.
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