AI-Enabled Academic and Administrative Support IT Technician

Purpose

Support the development and continuous improvement of academic and institutional resources through AI digital tools databases and structured information systems

• Develop organize and maintain structured academic resources in line with curriculum frameworks and quality standards
• Apply AI-assisted tools and structured prompts to develop refine and review academic materials within agreed guidelines
• Support academic teams in consistent review verification and quality assurance processes
• Build and maintain databases and repositories covering institutional stakeholders and academic operations
• Design AI-assisted workflows and agents that reduce repetitive administrative work and guide users through forms and institutional processes
• Work with academic and administrative staff to identify where AI and digital tools can improve existing processes
• Provide technical support for implementing and improving AI-enabled institutional solutions

• Bachelor's degree in Computer Science, IT, Information Systems, Data Science, Education Technology or a related discipline.
• Demonstrated use of generative AI tools in a professional or academic setting.
• Sound understanding of structured prompting for information processing and workflow support.
• Strong digital literacy across databases, spreadsheets and online platforms.
• Minimum 2 years' relevant experience; strong graduate with demonstrable AI projects will be considered.

• AI agents, workflow automation, or no-code/low-code platforms.
• Database design and data management.
• University, educational or healthcare environment.
• Quality assurance and structured documentation processes.
• Data protection, information security and responsible AI use.