Network & IT Support Engineer – Jebel Sifah

We are looking for an experienced Network & IT Support Engineer to design, configure, and maintain the network and IT infrastructure across Muriya’s HQ and destinations, and to deliver IT projects end to end — from planning through rollout. You will be the technical owner of our multi-site network, lead infrastructure and technology projects, and provide senior escalation support while guiding a junior first-line team.

This is a senior, hands‑on role for someone equally strong at network configuration, structured project delivery, and coordinating vendors and stakeholders across a distributed environment.

• Design, configure, and maintain LAN/WAN, VLANs, routing and switching, Wi‑Fi/wireless controllers, and firewalls across HQ and multiple destination sites.
• Configure and manage routers, switches, access points, and firewall/security policies; manage IP addressing schemes, DNS, DHCP, and VPN/remote access.
• Monitor network performance, capacity, and security; proactively identify and resolve bottlenecks and vulnerabilities.
• Maintain accurate network documentation, topology diagrams, and configuration backups.

• Plan and deliver IT infrastructure and network projects end to end — scope, design, timeline, budget, execution, and handover.
• Lead new-site and destination IT setups: network build-out, structured cabling oversight, hardware deployment, and go-live.
• Manage system rollouts, upgrades, and migrations (network, servers, endpoints, connectivity) with minimal disruption to operations.
• Evaluate vendor and contractor proposals, manage procurement input, and supervise implementation to technical and quality standards.
• Coordinate across teams and stakeholders to keep projects on schedule and within budget.

• Administer Windows Server, Active Directory, Group Policy, Microsoft 365, Azure AD / Entra , and Intune.
• Maintain virtualization (VMware / Hyper‑V), backups, and disaster‑recovery readiness; ensure availability and data integrity.
• Support VoIP / IP telephony (e.g. Cisco Call Manager) and video‑conferencing systems — critical for hospitality operations.
• Act as senior escalation (L2/L3) for complex issues raised by the first‑line team.
• Mentor and develop junior help desk / L1 staff; set support standards, SLAs, and best practices.
• Build and maintain the knowledge base, asset inventory, and IT documentation.

• Bachelor’s degree/diploma in IT, Computer Science, Networking, Engineering, or a related field (or equivalent experience).
• 5–8 years of hands‑on experience in network engineering / IT infrastructure and support, including delivering IT projects.
• Willingness to work in Jebel Sifah is required.
• Strong, demonstrable network configuration skills: routing & switching, VLANs, Wi‑Fi, firewalls, TCP/IP, subnetting, DNS, DHCP, and VPN — hands‑on, not theoretical.
• Proven experience implementing IT/network projects across multiple sites, including vendor coordination and go‑live.
• Solid systems administration:
  Windows Server, Active Directory, Microsoft 365, virtualization, backup, and disaster recovery.
• Experience supporting distributed / multi‑site environments and non‑technical end users.
• Strong project‑management, troubleshooting, documentation, communication, and stakeholder‑management skills; able to work independently and travel between sites.

• CCNA / CCNP, CompTIA Network+/Security+
• PMP, PRINCE2, or ITIL certification / project‑management training.
• Hands‑on firewall (e.g. Fortinet, Palo Alto, Cisco ASA) and enterprise wireless experience.
• VoIP / Cisco Call Manager and hospitality‑technology experience.
• Azure AD / Entra  Intune administration at scale.