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Job Description & How to Apply Below
The Data Center Operator is responsible for delivering high-quality monitoring and operational support for the Bank’s Data Center, ensuring services are maintained in accordance with established SLAs. The role includes monitoring IT infrastructure and applications, managing batch job operations, and performing backup and restore activities. It also involves coordinating with vendors and internal IT teams to support incident resolution and ensure the stability and availability of services.
Job Responsibilities Shift Operations- Work in a 24x7 shift rotation as per the defined roster
- Provide operational support during non-business hours, including VIP support when required
- Monitor and document availability, performance, and capacity of in-scope systems and devices
- Monitor hardware, environmental parameters, and overall Data Center health
- Identify, log, and report system issues proactively
- Notify relevant teams or vendors when critical thresholds are reached
- Perform batch job execution and monitoring
- Manage job restarts, conflict resolution, and expedited job execution
- Document and report batch job status and maintain scheduling logs
- Notify and coordinate with relevant teams for errors or issues during batch job execution
- Recommend improvements to scheduler configurations and processes
- Execute and monitor scheduled backup processes
- Perform data backup and restoration activities as required
- Maintain and update approved backup and recovery procedures
- Monitor and manage events and alerts end-to-end
- Perform incident logging, classification, and initial diagnosis
- Determine severity and scope, and initiate appropriate response
- Escalate incidents to relevant Level 2/Level 3 support teams
- Provide timely updates to the Service Desk, especially for major incidents
- Record resolution details in the ITSM tool
- Provide Level 1 support based on predefined scripts and procedures
- Support end-user hardware/software issues, including Windows and authorized applications
- Coordinate with vendors and higher support teams when required
- Assist users with basic troubleshooting and service requests
- Coordinate with internal teams and stakeholders to ensure maximum system uptime
- Support Service Desk and application teams in issue resolution and communication
- Provide timely updates and reports to customers and stakeholders
- Maintain operational logs, work registers, and process documentation
- Ensure all activities comply with security policies and audit requirements
- Adhere to ITSM processes, including Incident, Problem, and Change Management
- Monitor workloads and provide insights for capacity planning
- Generate operational reports as required by the customer
- Assist in asset tracking, inventory management, and updates
- Work in a 24x7 shift rotation as per the defined roster
- Provide operational support during non-business hours, including VIP support when required
- Monitor and document availability, performance, and capacity of in-scope systems and devices
- Monitor hardware, environmental parameters, and overall Data Center health
- Identify, log, and report system issues proactively
- Notify relevant teams or vendors when critical thresholds are reached
- Perform batch job execution and monitoring
- Manage job restarts, conflict resolution, and expedited job execution
- Document and report batch job status and maintain scheduling logs
- Notify and coordinate with relevant teams for errors or issues during batch job execution
- Recommend improvements to scheduler configurations and processes
- Execute and monitor scheduled backup processes
- Perform data backup and restoration activities as required
- Maintain and update approved backup and recovery procedures
- Monitor and manage events and alerts end-to-end
- Perform incident logging, classification, and initial diagnosis
- Determine severity and scope, and initiate appropriate response
- Escalate incidents to relevant Level 2/Level 3 support teams
- Provide timely updates to the Service Desk, especially for major incidents
- Record resolution details in the ITSM tool
- Provide Level 1 support based on predefined scripts and procedures
- Support end-user hardware/software issues, including Windows and authorized…
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