Sr. Cyber Security Enablement Specialist
Key Responsibilities
Ensure all cybersecurity delivery processes align with Otech OIA ISO 20000 and ITIL frameworks Conduct governance checks quality audits and evidence collection to ensure process adherence and audit readiness Maintain documentation repositories including SOPs RACI matrices and templates for delivery teams Review and validate incident change and RCA reports for compliance and consistency Support implementation of corrective and preventive actions CAPA and track closure through governance dashboards KPI Metrics amp Analytics Reporting Collate and validate operational data from SOC Service Operations and Consulting teams for KPI measurement Maintain and update Power BI dashboards and monthly performance scorecards for leadership reviews Conduct trend analysis and identify improvement opportunities in SLA compliance incident resolution time and service quality Support automation initiatives for data collection reporting and governance tracking Develop presentation materials for cybersecurity leadership audit committees and partners Partner Coordination Track partner deliverables ensuring internal adoption and process alignment Participate in milestone and transition reviews with partner governance teams Document knowledge transfer sessions maintain handover logs and ensure internal resource readiness Monitor and report progress on capability uplift certification targets and localization KPIs Assist in coordinating training programs and maturity assessments related to transition Continuous Improvement amp Enablement Support Identify process improvement opportunities and suggest standardization or automation of repetitive governance tasks Coordinate cross-functional sessions to discuss lessons learned and share process best practices Maintain readiness for internal and external audits through documentation and quality assurance activities Support the development of the cybersecurity governance knowledge base templates and communication assets Collaboration and Communication Work closely with SOC Service Operations and Cybersecurity leadership to drive governance alignment Collaborate with Automation PMO and service ops teams for integrated reporting and dashboard optimization Communicate governance findings compliance updates and risk items to relevant stakeholders Represent Enablement during internal process reviews steering committee presentations and audits
QualificationsBachelor s degree in Information Security, Computer Science, or related field. Certification ITIL v4 Foundation, ISO 20000 or 27001 Internal Auditor;
Power BI/Analytics certification preferred. Experience 5 7 years in IT governance, delivery assurance, or cybersecurity operations with experience in process compliance and performance reporting. Skills Deep understanding of ITIL and ISO 20000/27001 standards. Hands-on experience in governance reporting, KPI dashboards, and audit preparation. Familiarity with service management tools (Service Now, Manage Engine, Jira). Experience supporting partner or transition activities.
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