Mobile Application Support Expert

strong Job Purpose strong The Mobile Application Support Expert ensures the availability stability security and performance of the Bank s mobile banking application across iOS and Android platforms supporting seamless digital banking services and customer experience He She manages the end-to-end mobile application lifecycle including technical support development system integrations enhancements deployments and production releases while ensuring compliance with the Bank s technology standards and regulatory requirements The role drives continuous improvement of the Bank s mobile banking capabilities by optimizing application performance strengthening security resolving technical issues and collaborating with relevant stakeholders to support the Bank s digital transformation objectives

• Manages the end-to-end technical operations and support of the Bank s mobile banking application across iOS and Android platforms ensuring availability stability performance and service continuity
• Provides Level 2 and Level 3 technical support by investigating troubleshooting and resolving application incidents service requests and production issues within agreed Service Level Agreements SLAs
• Oversees the configuration maintenance and performance of Temenos Fabric and Visualizer platforms including Identity Integration Orchestration Object and Engagement services
• Monitors mobile application performance system availability crash reports API response times and transaction success rates to ensure reliable and efficient digital banking services
• Performs root cause analysis for recurring application issues and implements corrective and preventive measures to minimize service disruptions and improve application reliability
• Develops tests and implements application enhancements bug fixes and new functionalities in accordance with approved business requirements technical standards and development practices
• Manages the end-to-end mobile application release lifecycle including system deployments User Acceptance Testing UAT application publishing on the Apple App Store and Google Play Store and certificate management
• Plans and coordinates mobile application upgrades Temenos Fabric enhancements system migrations and deployment activities to ensure successful implementation and minimal business disruption
• Manages application integrations between Temenos Fabric Temenos Transact T24 APIs and other internal and external systems to ensure seamless functionality and transaction processing
• Implements and maintains mobile application security controls including Multi-Factor Authentication MFA device binding SSL pinning and root or jailbreak detection to safeguard customer information and banking transactions
• Coordinates the resolution of Vulnerability Assessment and Penetration Testing VAPT findings security vulnerabilities and audit observations in collaboration with Information Security and relevant stakeholders
• Supports the enhancement of Continuous Integration and Continuous Deployment CI CD practices automated testing and release management processes to improve application delivery and operational efficiency
• Collaborates with business users Technology amp PMO Information Security Infrastructure Temenos and other service providers to resolve technical issues and support mobile banking enhancements
• Maintains technical documentation application configurations operational procedures system integration records and support runbooks to ensure effective application lifecycle management
• Prepares and monitors application performance reports operational KPIs incident trends and service metrics to support management reporting and continuous service improvement
• Identifies opportunities to enhance mobile banking…