Job Description & How to Apply Below
- Provide technical input to the Digitalization Manager on the applications roadmap, priorities and the IT annual plan.
- Coach and guide applications team members and ensure design and quality reviews are carried out for applications delivered by the team and vendors.
- Lead the technical planning of IT applications projects and supervise their implementation.
- Ensure applications support is delivered within the agreed service levels (SLAs) to achieve user and customer satisfaction.
- Assign and direct the day-to-day application tasks of the team and vendors.
- Identify opportunities and propose solutions for business services automation, integration, cost savings, quality and security improvement.
- Act as the technical design authority: define and enforce application architecture, integration, coding and secure-development standards.
- Understand business processes and requirements by working closely with business units, and translate them into
- functional and technical specifications.
- Supervise applications development and integrations for the digitalization and automation of business workflows, as well as the development of Business Intelligence dashboards and reports.
- Lead the technical delivery of assigned IT applications projects within the agreed scope, schedule and quality, to achieve business objectives.
- Act as technical lead for applications-related projects initiated by the business units.
- Prepare technical solution designs and options (including build vs. buy) for assigned projects, for the Digitalization Manager’s review and decision.
- Provide progress, risk and issue updates on assigned projects to the Digitalization Manager.
- Work closely with vendors’ development teams and review their development activities against technical specifications and standards.
- Define the testing approach and quality gates; ensure functional, technical and performance testing is completed, and solutions are verified before UAT and release to production.
- Ensure technical and functional documentation for IT applications is maintained to agreed standards.
- Direct the development and enhancement of in-house applications to match business processes and requirements.
- Act as the escalation point for complex application issues and drive root-cause resolution.
- Lead the resolution of application incidents and problems with the Service Desk and vendors, within the agreed SLAs.
- Provide technical evaluation of vendors’ support performance as input to applications support and license contract renewals.
- Ensure application maintenance is carried out, including timely installation of software patches and upgrades, performance monitoring and analysis of usage patterns to identify modifications/enhancements.
- Ensure application access controls are implemented in line with security best practices and the company security policy, and support periodic access reviews.
- Ensure IT applications comply with internal and national policies and procedures, including periodic backup and restoration testing.
- Lead the change management process for application-related changes, planning the smooth migration of modifications/enhancements to the production environment.
- Ensure knowledge transfer from vendors and user readiness (including end-user training) for new or changed applications.
- Direct vendors on the technical aspects of business applications, assess proposed functionality against business requirements and recommend suitable solutions.
- Track software updates/upgrades available in the market and evaluate them against business requirements.
- Identify and recommend…
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