IT Infrastructure & Operations Lead

The Technology Support Officer is responsible for configuring software and hardware setting up printers and routers repairing equipment and providing user support for computer networks The role involves implementing innovative technologies preparing reports and developing action plans in response to system or network issues The incumbent will carry out installations and upgrades of devices and systems to ensure optimal performance while adhering to internal policies and guidelines Responsibilities include monitoring inventory levels negotiating with suppliers to secure cost-effective yet high-quality materials and documenting progress through reports These reports will capture the resolution of technical issues identify root causes of failures and recommend preventive strategies to avoid recurrence

Provide technology infrastructures for the organization Evaluating user needs and system functionality and ensuring that IT facilities deliver on requirements Provide technology infrastructures for the organization Coordinate administer and support activities related to data planning data recovery and development and related projects Guaranteeing the smooth running of all systems Involved in the development communication and implementation of the organization s technology architecture and applications plan Designs plans and implements network architectures that are high performing scalable fault tolerant and compliant Provide support and guidance for MDC Infrastructure environment Bring in the best practices for cloud virtualization WAN optimization Manage backup and recovery and cross data centers data replication Provide architecture reviews and recommendations on a disaster recovery design to guarantee infrastructure can meet the business recovery objectives Develop a backup and recovery process test disaster recovery scenarios and perform regular replication setup and administration Organize plan and schedule infrastructure change management meetings which include hardware changes and operating system upgrades Trouble shooting network issues using TCP IP utilities Utilize industry best practices ITIL processes lean thinking and total quality tools and concepts Work with hardware and software vendors to develop specifications contract review installation management and client follow-up satisfaction documentation Configure and integrate TCP IP IPX SPX PPP Apple Talk and other LAN network protocols in a LAN WAN environment Mentor coordinator and leadership roles in creation and execution of QA and testing processes test strategies and plans Key contact for difficult customers mission critical database internet connection Project manager in developing a standard to install new servers into MDC environment Evaluate Cloud Computing opportunities develop hybrid cloud architecture and successfully migrate workload in Cloud Manage the team to coordinate project assignments mentoring staff development in architecture understanding and evaluating weekly status reports Plan design and implement total overhaul of Active Directory architecture Review architecture of proposed solutions Work with hardware and software vendors to develop specifications contract review installation management and client follow-up satisfaction documentation Organize plan and schedule infrastructure change management which includes hardware changes and operating system upgrades Coordinate production and non-production environments software and hardware upgrades as per the MDC business continuity and high availability SLA s Investigate problems and coordinate resolution with software vendors hardware manufacturers as required Interact with Project Management and…