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IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
- Install configure and maintain servers laptops desktops printers scanners and related equipment
- Troubleshoot hardware software and connectivity issues
- Administer Active Directory user accounts and permissions
- Set up modify and revoke access for employee onboarding and offboarding based on approval from authorised managers
- Administer Microsoft 365 services including Outlook Teams One Drive and Share Point
- Manage licences and subscriptions and provide user support
- Maintain the office network Wi-Fi internet connectivity firewalls and endpoint protection
- Coordinate software updates and security patches
- Monitor system health maintain backups and test recovery procedures
- Document system configurations incidents and their resolution
- Support Caseware Tally Odoo and other business applications
- Coordinate installations upgrades and issue resolution with vendors
- Safeguard confidential client employee and management information through secure handling and access controls
- Escalate security incidents promptly
- Support the implementation of IT policies monitor software licence compliance and help employees use systems securely and effectively
- Maintain the IT asset register and asset tags
- Track equipment allocation transfers repairs warranties returns and approved disposals
- Obtain and evaluate vendor quotations coordinate approved purchases and track service agreements licence renewals and vendor performance
- Maintain biometric attendance systems and provide accurate daily attendance reports to HR and management through authorised channels
- Support CCTV mobile phones landlines and extensions
- Coordinate maintenance and manage access as authorised
- Coordinate meeting schedules and conference room bookings
- Set up audiovisual and video conferencing equipment and provide technical support for meetings presentations and events
- Support office printing and equipment needs
- Coordinate basic design and production of flyers publications and business cards with Marketing and print vendors
- Provide IT and office technology support across Muscat and Salalah and carry out related duties within the scope of the role
- Degree or diploma in Information Technology, Computer Science or a related discipline, with 3–5 years of relevant IT experience.
- Practical knowledge of Windows Server, Active Directory, Microsoft 365, networking, firewalls, endpoint protection and backup systems.
- Proven ability to troubleshoot and resolve end-user issues, prioritise competing support requests and communicate clearly with users through to resolution.
- Experience in IT asset management, including maintaining the asset register and tracking equipment allocation, transfers, repairs and returns.
- Experience in an audit, accounting, consulting or other professional services firm.
- Familiarity with Caseware, Tally, Odoo, biometric attendance systems and CCTV.
- Relevant certifications in Microsoft technologies, networking or cybersecurity.
- Basic graphic design and print production skills.
- Ability to communicate in Arabic.
- A valid Oman driving licence is an advantage where travel is required.
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