Head of Motor Underwriting

About the Company

Our Client is looking for Head of Motor business across underwriting, claims, and operations by setting AFIC-compliant underwriting guidelines, processes, and SLAs; develops and executes a profitable Motor strategy aligned with regulations and company objectives; drives high performance through coaching and branch-level governance; builds market intelligence to enhance the value proposition; and reports monthly on company and branch performance with corrective actions as needed.

Responsible for procedures for approval for all types of Motor Business Underwriting and Claims. To delegate and monitor authority to approve policies and ensure underwriting guidelines are as per Falcon’s philosophy.

• Ensures proper implementation of the Motor Department Policies and Procedures and recommend changes for improvement.
• Monitors implementation of UW guidelines, authority limits, tariffs and renewal rules.
• Sets Motor Plan along with other stakeholders.
• Monitors growth development as per set budget.
• Monitors profitability as per budget.
• Data analysis.
• Risk assessment and handling referrals.
• Drives a secure environment by applying system controls needed and abiding by the regulator rules.
• Works closely with the motor claims team (loss ratio, severity, Jumbo claims, new practices, renewals…)
• Ensure balance between attracting and retaining customers.
• Develop value propositions.
• Market-facing activity.
• Market intelligence (new products, opportunities, tariffs, commissions, trends…)
• Ensure premiums are competitive and accounts remain profitable.
• Handles referrals as per authority limits.
• Keeps detailed and accurate records of non-standard cases and decisions made.
• Performs on quarterly basis. UW Risk Assessment and Quality Assurance review.
• Assures proper implementation of policies and procedures.
• Issues quote as per UW guidelines and agreed upon SLAs.
• Assist other stakeholders in building the annual budget.
• Interviews new applicants when necessary.
• Provides training when necessary.
• Keeps the communication channel open with UWs in all branches and with other business units.
• Approves the annual leaves of his/her staff.
• Determines the training needs of his/her staff.
• Evaluates the performance of his/her staff.
• Attend seminars as per the approved budget.
• Provides orientation and on-the-job training to new employees and trainees when needed.
• Complies with Arabia Code of Conduct and ensure that it is fully adhered to all times his/her staff.
• Carries out any other assignment as required by his/her superior.

• Bachelor’s or master’s degree in business Administration, Insurance, or related fields.
• At least 10 years’ experience in the Insurance industry.

• Acquires considerable Knowledge in motor vehicles, types, models and engine power.
• Ability to lead and influence others.
• Strong interpersonal and communication skills.
• Willingness to work a flexible schedule.
• Results Oriented.

• Active involvement in preparation of marketing strategies to secure healthy and steady growth of business and to monitor achievement of goals and objectives.
• To manage and maintain contact with brokers with respect of motor.
• To delegate and monitor procedures for claim intimation, repair/salvage quotations, claim settlements, RI interactions, out of court settlement.
• Maintain, update information on market developments, gather market intelligence reports and provide feedback to the CEO.
• To monitor and evaluate profitability, efficiency and productivity of the department as well as individual staff and take appropriate steps to rectify negative situations.
• To visit and maintain contacts with brokers and clients in consultation with the CEO.
• To conduct monthly meeting with the departmental head and staff as agreed with the Management.
• To report cases above own authority for approval by the CEO.
• To achieve improvement in profitability and efficiency of the reinsurance function by continuously reviewing the company’s reinsurance capacity and the best practice in the international insurance industry.
• Ensure compliance with RI inclusions & exclusions at the time of extending insurance cover.
• To keep track of claims exceeding treaty limits & ensure timely correspondence approvals from RI companies.
• To ensure periodic review of motor underwriting rates and ensure they are in line with the market and manage Falcon’s underwriting risks.