Customer Service Representative

Job Description

GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance
, freight forwarding and sea export operations
, we are looking for a proactive and detail-oriented Customer Service Representative to join our team.

• Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
• Handling customer communication related to transportation and export status
• Liaising with internal teams, customs officials, port authorities and shipping lines
• Maintaining up-to-date client profiles and ensuring timely cargo movements
• Preparing and sending regular updates and reports to clients

• 3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
• Strong knowledge of Oman customs regulations, export documentation, and trade compliance
• Good command of English (spoken and written);
  Arabic will be considered an advantage
• Proficient in MS Office, with excellent organisational and data entry skills
• Customer-focused with a collaborative and ethical work approach
• Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.