Senior Road Freight Operations Coordinator Job Muscat area,Oman,Supply Chain/Logistics

Senior Road Freight Operations Coordinator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for Senior Road Freight Operations Coordinator in Muscat, Oman.

Join us in connecting people and improving lives!

In this Senior Road Freight Operations Coordinator position Operational Management

Coordinate and monitor end-to-end road freight operations for domestic and international shipments.
Ensure timely allocation of transport resources and effective route planning.
Manage transportation activities from order receipt through final delivery.
Monitor shipment status and proactively resolve operational issues, delays, and service disruptions.
Ensure compliance with customer requirements, transport regulations, and company standards.
Collaborate closely with the Sales team to manage RFQs (Requests for Quotation), participate in e-bidding activities, develop competitive pricing strategies, and secure profitable business opportunities
Maintain high levels of operational efficiency, productivity, and service quality.

Carrier & Vendor Management

Coordinate with transport vendors and subcontractors to ensure vehicle availability and service reliability.
Monitor carrier performance against agreed KPIs.
Support contract implementation and rate compliance.
Assist in onboarding and evaluating transport providers.

Customer Service & Stakeholder Management

Act as the primary operational contact for key customers.
Provide timely shipment updates and solutions to customer inquiries.
Handle escalations professionally and ensure customer satisfaction.
Work closely with commercial teams to support business growth and customer retention.

Performance & Reporting

Prepare daily, weekly, and monthly operational reports.
Analyze transportation performance indicators, including:
- On-Time Delivery (OTD)
- Vehicle Utilization
- Cost per Shipment
- Carrier Performance
- Claims and Exceptions
Identify trends and recommend corrective actions to improve efficiency and profitability.

Compliance & Safety

Ensure adherence to transport regulations, customs requirements, and company policies.
Monitor driver and vehicle compliance documentation.
Support health, safety, and security initiatives.
Maintain accurate operational records and documentation.

Continuous Improvement

Identify process improvement opportunities and implement operational efficiencies.
Participate in digitalization and automation projects.
Support implementation of new operational procedures and best practices.
Train and mentor junior operations coordinators.

Key Accountabilities

Service excellence and customer satisfaction.
Operational efficiency and cost control.
On-time delivery performance.
Vendor management and capacity optimization.
Compliance with legal and company requirements.
Accurate and timely reporting.

Now, here is what we need from you! Education

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.
Professional certifications in Logistics or Supply Chain Management are advantageous.

Experience

5-8 years of experience in road freight transportation or logistics operations.
Minimum 2-3 years…