Operations Manager

Operations Manager- CWI

Do you enjoy leading a team that provides a high-quality service for our customers?

Do you love collaborating with teams to solve complex problems?

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As an Operation Manager, you will be responsible for:

• Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
• Maintaining communication with customers and on-time response on any Service Delivery items
• Reviewing and verifying customer requirements and plans
• Being Accountable for Resource planning, assignment, and utilization (S&OP process)
• Ensuring PL readiness (tools, people, process)
• Holding SD & Field team accountable for respective performance
• Providing input into financial reporting, forecasting and pacing.
• Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
• Being responsible for inputting and managing the following within Job Center:
  Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
• Conducting job briefing during planning and debriefing after closing for every job/activity
• Finalizing billing and ensure post-job and job completion deliveries
• Communicating billing events to B&C using the Job Center ticket.
• Planning mid-range operation activity volume & complexity forecast to align the correct resources for Service delivery flawless execution & on-time delivery
• Preparing with daily operational updates for their ongoing job activities as required
• Reporting incidents and manage communication with customers and internal
• Overseeing ongoing operations and provides direct support to the field personnel on location
• Being responsible for Health, Safety & Environment (HSE) performance, and compliance
• Executing the HSE 5 fundamentals every day, every job, every task
• Executing the 5 fundamentals of Service Delivery
• Managing Service Delivery for an assigned area and portfolio of products and services
• Delivering revenue and operating income objectives defined for their area of responsibility
• Building and developing customer relationships to support the planning and service execution
• Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
• Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes’ requirements.
• Managing change as it occurs across the job cycle for both planned and unplanned events.

To be successful in this role you need:

• Have a bachelor’s degree in engineering
• Have 10 years of significant and relevant experience in Liner Hanger, Completion & Wellbore Intervention
• Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions & wellbore intervention.
• Have high technical / operational knowledge including P&L responsibilities.
• Have experience in On-shore and Off-Shore operations and willingness to travel
• Demonstrate Intermediate / Advanced spoken and written English

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you work in the day

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their…