EFL Teaching Supervisor / Service Manager
Muscat, Sultanate of Oman | Posted on 06/11/2026
Asa Service Manager at Wall Street English, you will be responsible for the overall delivery of the educational experience and service excellence within your center. Youwill lead a multicultural service team of teacher sand coaches to ensure a consistent, premium learningjourney for students while guaranteeing measurablelearning outcomes and high satisfaction levels.
Youwill oversee daily service operations, mentor and develop the service team, and work closely with the Center Director and Sales Team to ensure strong alignment betweenstudent experience, educational success, and internal sales objectives. This role requires strong leadership, empathy, operational discipline, and apassion for education, with the ability to foster aculture of excellence, engagement, and collaboration.
Your leadership will directly impact student success,retention,renewals, referrals, team motivation, and the reputation ofWall Street English within the local and national educationmarket.
Key Responsibilities:- Leadand develop the service team to deliver a premiumeducational experience and guaranteed student learning.
- Manage daily service operations in line with Wall Street Englishstandards and procedures.
- Partner with the Center Director and Sales Team to support internal sales, renewals, and referrals.
- Monitor service performance, student satisfaction, and learning outcomes, implementing improvements as needed.
- Promote the Wall Street English method while building strongstudent and alumni engagement.
- Minimum5 years of teaching experience (preferred)
- Experience leading, coaching, and motivating multicultural teams
- Strong understanding of educational quality control and service delivery
- Abilityto manage day-to-day service operations and follow standard operating procedures
- Experience working in an international or multicultural environment
- Wall Street English teaching experience (advantageous)
- Strong interpersonal, organizational, and communication skills
- Abilityto manage targets related to student success and internal sales
- Comfortable using reporting tools and tracking performance metrics
- Empathetic,student-focused, and collaborative leadership style
- Competitive salary and performance-based incentives.
- Performance bonuses based on achieving KPIs.
- Comprehensive health insurance coverage for the employee.
- Visa,work permit, and processing fullysponsored by the company.
- End-of-servicegratuity in accordance with Oman labor laws.
- Professional growth opportunities with Wall Street English International exposure.
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