Airport Services Supervisor - SLL

Salalah, Sultanate of Oman | Posted on 10/06/2026

The Airport Services Supervisor oversees and coordinates the activities of Airport Services agents and appointed Ground Handler to ensure consistent delivery ofhigh-quality service to Salamair passengers in respect of check-in, boarding,special services, ramp operations and baggage services. Ensuring the consistent application of the company’s commercial and safety standards and procedures,the ASVR provides support, leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers.

Duties and Responsibilities:

• Organizeallocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on arotating basis and provide briefings on a shift by shift basis;
• Setup check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of OV and Ground Handling Agents (GHA);
• Monitorpassenger flow and queue times providing assistance and adjusting deskallocation as required, including liaison with immigration, Security and authority’s terminal management;
• Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements;
• Provide assistance and information to passengers and stakeholders as necessary;
• Liaise with OCC and GHA and organize staff to ensure timely commencement and close outof boarding process;
• Assistpassenger progress through security, immigration and transfer areas and assist with baggage and flight connections;
• Ensure safe passenger embarkation and disembarkation processes and monitor turn-roundhandling and baggage handling activities within company/regulatory safety and security guidelines;
• Assistpassenger arrivals and baggage reclaim process and offer any assistance as necessary;
• Liaise with all stakeholders and assist passengers in case of delays or disruption;
• Monitor,investigate and report any irregularities and identify & implement solutions;
• Coachand mentor junior staff appropriately – leading by example.
• Responsible for identifying safety risks to support safety objectives and maintaining security standards in accordance with the guidelines outlined in currentversion of AOSP Chapter 3.4 and 14.13.
• Anyother duties that may be assigned by the line manager.

• The Airport Services Supervisor should have the good knowledge of aviation related of Ground Services functions and Operations.
• Educational Qualifications & Experience –A Diploma/Graduatein any discipline from any recognized University or minimum 03 years’experience in Ground Services related functions.
• Established team player andteam builder with proficiency in written, verbal communication skill with basic computer knowledge.