Duty Officer - SLL

Salalah, Sultanate of Oman | Posted on 10/06/2026

The Duty Officer is responsible for overseeing and controlling day-to-day airport operations on shift basis to ensure smooth, safeand efficient flight handling in accordance with Salamair procedures,regulatory requirements and service standards. The role acts as a focal pointfor operational coordination, disruption handling and real-time decision makingat the station.

Duties and Responsibilities:

• Monitor and control all operational activities during the shift including check-in, boarding, arrivals, ramp coordination,safety and security in accordance with laid down procedures;
• Supervise and support Airport Services Supervisors, agents and Ground Handling Agents to ensure efficient passengerprocessing and on-time performance;
• Act as the primary point of contact for operational matters during the shift andin absence of Airport Service Manager represent Salam Air with airportauthorities, service providers and internal departments;
• Coordinate with IOCC, Network Planning,Revenue Management and Flight Operations for effective handling of disruptions,delays and service recovery;
• Ensure timely implementation of recovery plansduring disruptions and keep all stakeholders informed;
• Conduct shift briefings and debriefings to communicate operational priorities, safety requirements and service expectations;
• Monitor resource deployment includingmanpower, equipment and facilities to ensure optimal utilization and operational efficiency;
• Ensure compliance with Salam Air policies,Ground Operations Manual, safety standards and regulatory requirements at alltimes;
• Ensure all manuals, circulars and advisoriesare communicated and available to relevant personnel;
• Oversee passenger handling activities including special services, baggage handling, boarding, ramp and load control processes to ensure service quality standards are met;
• Monitor and control passenger flow, queue management and coordination with airport stakeholders including immigration,security and terminal operations;
• Ensure all incidents, accidents, operationalirregularities and safety hazards are reported through Centrik systems andassist in investigations as required;
• Maintain continuous liaison with all stakeholders to ensure smooth coordination of turnaround activities and adherence to schedules;
• Ensure proper grooming standards, discipline and professional conduct of all staff during the shift;
• Promote Salam Air image and maintain high standards of customer service at all times;
• Monitor performance of Ground Handling Agentsand service providers against agreed SGHA, SLAs and ensure compliance;
• Ensure adherence to baggage handling procedures and oversee resolution of baggage irregularities;
• Validate operational reports including flighthandling, delays, disruptions, SSA, SEC and ensure timely submission toSalam
  
  Air HQ;
• Identify operational risks, unsafe practicesor conditions and ensure corrective and preventive actions are taken in linewith SMS requirements;
• Control operational costs during the shift andensure efficient utilization of resources in line with company objectives;
• Ensure compliance with safety and security standards in accordance with AOSP Chapter 3.4and 14.13 ;
• Perform any other duties as assigned by theline manager.

• The Duty Officer should have sound knowledge of Ground Services functions andairport operations with the ability to manage real-time operational scenarios and disruptions.
• A Diploma/Graduate inany discipline from any recognized University or minimum 05 years experience in Aviation of which at least 02 years must be in a supervisory role in Ground Services functions and Operations.
• Should be well versed with airport operations, disruption handling and stakeholder coordination.
• Should possess strong leadership, decision-making, communication and interpersonal skills.
  
  Knowledge of SMS program is essential. World tracer and Load sheetqualifications will be an added advantage.