Manager – Communications

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.

We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

The Communications Manager will lead the development and delivery of the airline’s communication strategies across service, commercial, and disruption touchpoints, ensuring timely, accurate, and customer-focused messaging.

The role will be responsible for reviewing and auditing all current and future communications across all customer touchpoints — including airport and in-flight announcements, online and offline channels — to ensure the highest quality, consistency and full adherence to brand values, guidelines, and tone of voice.

A strong background as a copywriter is essential to bring precision, creativity, and consistency to all messaging. In addition, the manager will define and drive the company’s sustainability strategy and narrative, embedding environmental and social responsibility into the brand story and corporate communications. This position is pivotal in strengthening brand reputation, supporting business goals, and building stakeholder trust.

• Develop and implement clear, timely, and customer-centric communications for operational updates, service changes, and disruptions.
• Review, audit, and approve all communications across all touchpoints, including airport announcements, inflight scripts, customer correspondence, digital channels, and printed materials, to ensure quality and brand consistency.
• Partner with operational, customer service, and commercial teams to ensure proactive and consistent messaging across multiple channels.
• Oversee commercial campaign communications, including promotions, partnerships, and route launches.
• Manage real-time crisis and disruption communications to minimize customer impact and protect brand trust.
• Ensure all communications align with brand tone, values, and regulatory requirements.

• Define the airline’s sustainability strategy in line with corporate objectives and industry best practices.
• Develop a compelling sustainability narrative that integrates environmental, social, and governance (ESG) commitments into brand storytelling.
• Work with cross-functional teams to identify, track, and communicate sustainability initiatives and performance.
• Create and manage sustainability reports, press releases, and content for internal and external stakeholders.
• Act as spokesperson for sustainability topics when required.

• Collaborate with leadership and department heads to align communications and sustainability efforts with strategic priorities.
• Maintain relationships with media, industry bodies, and sustainability organizations.
• Provide guidance and training to internal teams on messaging, tone, and sustainability positioning.
• Monitor industry trends, competitor activity, and regulatory changes to inform strategy.

• Strategic thinking and systems approach
• Stakeholder management and influencing
• Project management and cross-functional leadership
• Creative content development
• Data interpretation and reporting
• Copywriting
• Perform any other related tasks as…