Store Manager, Retail & Store Manager

Position Overview

Store Manager leads daily hypermarket operations to maximize sales, profitability, and customer satisfaction. The role ensures smooth execution of retail activities, strong stock and waste management, workforce engagement, and delivery of a high‑quality customer experience. In addition, the Store Manager develops second‑line leaders to strengthen long‑term operational capability.

Country:
Oman
City:
Muscat
Industry: Retail
Function:
Store‑Branch Management
Salary: 18000‑24000 monthly (Market estimated)
Gender: Any
Nationality:
Any
Job Type: Full‑time

• Ensure adequate staffing and resource availability to support customer flow throughout the store.
• Train and develop store teams to meet customer requirements and deliver strong operational performance.
• Build team skills to prepare for future business challenges and growth needs.
• Maintain a safe working environment by overseeing health and safety compliance.
• Drive team engagement, retention, and workforce stability in alignment with organizational values.
• Interact with customers regularly to understand preferences and enhance the overall experience.
• Use focus groups and customer insights to improve NPS and service quality.
• Oversee stock levels, shrinkage control, and waste management across the business cycle.

• Bachelor's degree in Business Administration.
• 8 years of relevant experience, including 5 years in retail store management.
• Strong interpersonal and communication skills across all levels.
• Excellent leadership abilities with proven team development and people management capability.
• Skilled in negotiation, problem‑solving, and decision‑making.
• Strong analytical mindset with a pragmatic approach to operational challenges.

• Store operations management
• Customer experience and NPS improvement
• Team training and development
• Stock, shrinkage, and waste control
• Health and safety compliance
• Workforce engagement and retention
• Operational planning and execution
• Problem‑solving and analytical thinking

• Lead operations in a high‑performing hypermarket environment with strong customer engagement.
• Work in a collaborative culture focused on development, efficiency, and service excellence.
• Be part of a diverse organization with more than 45,000 colleagues across the region.
• Build a long‑term career within a company committed to growth, innovation, and people development.

Majid Al Futtaim is a leading regional group known for shaping modern retail experiences across the Middle East. Its Muscat operations focus on delivering value‑driven hypermarket services supported by strong operational standards, customer‑centric strategies, and continuous improvement.