Assistant Manager - Retail Operations

POSITION OBJECTIVE

The position is responsible for increasing business revenues
- The position is responsible for developing implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction
- Oversee the recruiting hiring and training needs of the store and efficient decision making to enhance the overall performance of the store
- Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
- Provide leadership and support to all the employees

• Sales and profitability
• Achieve quantitative measures of performance in the following areas Units per transaction Average transaction value sales per month sales per square feet sales turnover shrinkage control increase in conversion percentage
• Set store sales target to maximize the sales and profitability
• Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources
• Effective management of the operational costs reduction in operational costs by automation
• Adhere and enforce Company SOP Policies and procedures loss prevention audit guidelines in all the stores Also monitor the measures to ensure compliance by all the employees
• Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
• Recruit and train the staff on sales techniques customer service teamwork and other etiquettes as per the company and brand requirements
• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
• Interpret and make decision on operations and visual standards based on store and client s needs

• Identify store training and development needs in conjunction with the Brand General Manager and training department
• Formulate a succession plan in conjunction with the Brand General Manager
• Set KPI s and KRA s for direct reportees and conduct performance appraisal and feedback
• Involve in the selection and recruitment of the operational staff when required
• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives

• Conduct regional sales and operations meetings on regular basis
• Provide frequent feedback to the Area Managers and Store Managers on their performances in relation to company s performance
• Ensure brand participation in loyalty programme, Club Apparel
• Weekly meeting with GM and Sr Management to discuss business plan V s Achievements and improvement areas

• Monitor store inventory in consultation with Brand General Manager and Brand Managers
• Promote a proactive relationship between GM Area Manager Brand Manager Store Manager and the Buyers Planners thereby maximizing sales
• Monitor slow-moving and out-dated stock in consultation with Brand Managers
• Ensure stock security measures are effectively managed by Store Managers

• Involve in the design and layout process of the new store projects
• Design a New Store Schedule prior to commencement of design process
• Provide guidance to concept Architect during the design and implementation process
• Conduct regular Project update meetings with the Projects team
• Provide guidance and support to territory during set-up and merchandising phase

• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness
• Handling legal responsibilities related to store management store opening planning