To achieve the individual sales target and sales KPIEnsure that the store meets DAMAS standards Excellent product knowledge of own products and competitor products Ensure excellent display of customer service by following the DSCEStock control maintain 100 stock accuracy
Consistently achieve and or exceed the monthly sales target as directed by management Deliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming maintaining high standards ensuring solid product knowledge and all other components of customer service before during and after the sale Adapt approach according to the client needs and motivations
Negotiate and handle objections with ease Remain current on industry news and competitor
To check for accuracy and proper functioning weighing scales calculators Diamond Tester and all other equipments To conduct regular counting of items gold bars gold coins and certified diamonds and printing of reports as per the procedures provided by Audit Proper handling of jewellery to avoid damages To greet all persons entering the store assess and understand customer requirements amp aspirations and invite them to the specific counter ensure no customer is unattended To keep the store keys safely under own custody if authorised by Management To comply with regular and punctual attendance in the store - store timings and work schedule To clean polish and re-arrange all product display material in use or not in use as per VM standards and report to Store Manager Asst Store Manager the excessive display material being unutilized Provide all required product and price information to the customer and effectively close the sale request Store Manager Asst Store Manager to take over in the event of any challenges Ensure that the payment received and the change balance given to customers are correct Procedures for credit card transactions are followed Another staff member to verify that the payment transaction was done properly Staff and customers should sign off cash memo In case of non-availability of a product understand the exact product requirement of the customer record it in the store register and communicate the same to the Store Manager follow up on the same Receive repair orders from customers understand exact requirements prepare repair bags and ensure all repair bags are kept in the proper designated place ensure all repair orders are entered in the relevant register Navision and sent to the Workshop Repair bags should be accurately filled out Follow up on the repair orders for timely delivery ensure all repairs have been carried out in accordance with the customer s requirements are checked twice before informing the customer To inform and follow up with customers of booked and repaired products and report action to the Store Manager Ensure gathering feedback from customers Encourage the customers to fill up the feedback questionnaires post-sales Participate in stock-taking exercises
Qualification:Graduate / Minimum High school
Experience:2 to 5 years of previous experience in luxury retail, customer service or hospitality industry
General knowledge of JewelleryPersonal Skills/Abilities:
Knowledge of foreign languages preferred
Excellent interpersonal and communication skills
Strong understanding of Customer Service needs and Customer priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Self-Starter with Team-Player approach
Must be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)
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