Purpose:
Vodafone is Oman's latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.
Our purpose is to 'Connect for a Better Future' which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. What we offer are market-leading customer experiences and innovative digital services.
We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman's happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman.
As part of our Sales & Service Team, we are looking for a Sales System and Reporting Specialist Responsible for providing internal and external support within the Vodafone Oman sales and distribution network. Ensuring business performance continuity with partner systems, delivering best practice partner/customer experience the channel. Creating and supplying performance based reports and collaborating to ensure internal initiatives are effectively supported/implemented with direct and indirect channel partners.
Key accountabilities and decision ownership:- Supporting the implementation of initiatives within Sales and Service department
- Ensuring congruence with cross functional initiatives impacting Sales channels and service channels
- Analysis& performance reporting of channel partners
- Management and resolution of reconciliation report queries for departmental partners
- Support formulation and engineering of customer use cases and processes effecting channel operations
- Creating reports for channel actions
- Supporting the formulation of channel targets and target distribution within channel verticals
- Experience in channel operations in mobile telecoms sales or distribution will be essential.
- Strong understanding of industry KPIs
- Commercially astute
- Performance driven attitude
- Highly analytical nature
- Must be detail orientated and able to manage projects from inception through to execution
- Ability to come up with creative solutions to problems
- Have a hunger to learn and ability to flourish in a dynamic, high-growth environment
- Outstanding interpersonal, communication, and presentation skills
- Excellent computer skills MS Office suite
- Strong written and spoken communication skills, both Arabic and English
- Overall minimum of 3-5 years of telco/distribution experience Oman market desired
- Project delivery timelines & success
- Reporting SLA
- System admin SLA
- University degree
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