Sales Officer

Muscat, Sultanate of Oman | Posted on 02/11/2026

• Achieve Individual Sales and Branch Targets:
  Consistently meet or exceed individual monthly sales targets and contribute to the branch'soverall sales performance by supporting the team in achieving collective goals.
• Team Collaboration and Staff Support:
  Actively contributeas a team player to achieve branch goals based on key performance indicators.
  
  Provide guidance and coaching to new staff, helping them integrate quickly intothe bank.
• Customer Acquisition and Business Development:
  Contactpotential customers daily, through both in-branch and outside sales calls, to identify new business opportunities. Maintain detailed reports on closed dealsand customer interactions.
• Market Awareness and Competitive Analysis:
  Continuouslyobserve the competition and maintain up-to-date knowledge of the local marketposition to inform strategic decisions and adjust sales approaches accordingly.
• Process Adherence and Audit Compliance:
  Strictly adhere tobranch processes and promptly report any deviations to the Senior Personal Banker, ensuring compliance with policies and contributing to a favorablebranch audit rating.
• Service Improvement and Feedback:
  Provide constructive feedback on products, services, and processes to help reduce cycle times, lower costs, and enhance overall customer satisfaction.
• Customer Retention and Complaint Resolution:
  Work to minimize customer attrition and grow the bank's customer base by improving service levels and resolving complex customer complaints in coordination withother team members.
• Diverse Customer Handling:
  Provide high-quality service to customers from diverse demographics, handling inquiries and issues without biasregarding nationality, income, or race.
• Sales Reporting and Goal Tracking:
  Attend weekly sales meetings with the Branch Manager to discuss progress and strategies, report ontarget achievements, and participate in follow-up meetings to ensure consistent performance improvement.
• Process Innovation, Automation and Digitalization:
  Drive continuous process improvement through innovative, automated, and digital solutions where required.
• Business Control and Governance:
  Ensure adherence to thebank's policies, regulatory requirements, and industry standards in all operational activities.
• Self and People Development:
  Continually update your knowledge through learning, on-the-job training, or project involvement, and encourage and support others to do the same.

• Omani nationals only.
• Minimum Higher Diploma;
  Bachelor's Degree preferred.
• Minimum 5 years of relevant experience in the banking industry.