Senior Business Operations Specialist

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Supply Chain & Procurement

The Senior Business Operations Specialist provides high-level operational, systems, and administrative support to the Technical Services Group (TSG), including Muscatine-based and field personnel, as well as the Bandag Training organization. As a key member of the TSG Leadership Team, this role supports the effective execution of critical business processes, system administration, reporting, and cross-functional coordination. The position requires strong organizational and analytical skills, along with the ability to manage multiple priorities effectively.

• Manage and process dealer warranty credit transactions to ensure accuracy, compliance, and timely resolution.
• Process dealer rim reconditioning requests, ensuring timely order entry and tracking.
• Manage manual billing processes for dealer buyout products, including parts and tread products, while maintaining financial accuracy and appropriate documentation. (dept 30 & 32)
• Support laboratory and engineering operations through order management and fulfillment activities for tread products.
• other duties as assigned

• Serve as the primary business contact and subject matter expert for Salesforce within the TSG organization by:
  • Leading system enhancement, development, and process improvement.
  • Provide troubleshooting support for Technical Service Representatives (TSRs) and other users to optimize system effectiveness.
  • Create, maintain, and distribute reports and analytics to support operational and leadership decision-making.
  • Managing workflows, task assignments, and user access requirements.
• Maintain system governance and administration within Mitti (Safety Culture), including user, group, and dealer setup and ongoing maintenance.
• Ensure the accuracy and integrity of Bandag dealer and equipment master data across Salesforce, Access databases, and related business systems.

• Planning, coordination, and execution of Technical Services Group leadership events and annual TSG Week activities.
• Coordinate events (meals) for Bandag Training Courses held in Muscatine.

• Manage monthly purchasing card (P-Card) reconciliation and expense reporting processes.
• Administer monthly fleet and pool vehicle lease payment activities.
• Identify opportunities to improve administrative, reporting, and system processes to enhance organizational efficiency and effectiveness.
• Support strategic initiatives and special projects as assigned by TSG leadership.

• Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or a PhD without experience; or equivalent work experience
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proven ability to handle confidential information with professionalism and discretion.
• S…