Intern - Information Technology

• per hour Pay depends on year in school.

The intern may assist with:

• Configure and deploy laptops, mobile devices, and related technology equipment.
• Assist with software installation, updates, and workstation setup.
• Provide first-level technical support and assist with service desk ticket resolution.
• Perform hardware inventory and asset management activities.
• Update and maintain technology documentation, procedures, and knowledge base articles.
• Assist with equipment lifecycle tracking and replacement planning.

• Support cybersecurity awareness and training initiatives.
• Assist with security reporting, auditing, and documentation.
• Review software inventories and identify unsupported or end-of-life applications.
• Help maintain records related to security controls and compliance activities.
• Participate in cybersecurity projects and process improvement efforts.

• Assist with Microsoft 365 administration and reporting.
• Support Teams, SharePoint, One Drive, and other collaboration tools.
• Help develop automated workflows using Power Automate and related technologies.
• Assist with data collection, reporting, and dashboard development.

• Create and maintain reports utilizing Power BI and other reporting tools.
• Analyze technology performance metrics and service desk data.
• Develop dashboards that support operational and management decision-making.
• Assist with data validation and reporting improvements.

• Assist with network and infrastructure documentation.
• Participate in technology deployments and upgrades.
• Attend departmental meetings and project discussions.
• Support special projects assigned by the Information Technology team.

• Gain exposure to utility technology operations.
• Learn about cybersecurity and information security best practices.
• Work with Microsoft 365, Power BI, Power Automate, and enterprise technologies.
• Develop customer service and professional communication skills.
• Job shadow staff members from Information Technology and other business departments.
• Complete a capstone project and present findings to department leadership.

• Currently pursuing a degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Computer Engineering, Data Analytics, or a related field.
• Strong interest in technology and continuous learning.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Commitment to providing excellent customer service.

• Familiarity with Microsoft Windows and Microsoft 365 products.
• Basic understanding of computer hardware, software, and networking concepts.
• Interest in cybersecurity, data analytics, cloud technologies, or IT support.
• Experience with Power BI, Power Automate, scripting, or programming is beneficial but not required.

By the end of the internship, the selected candidate will:

• Understand the role of Information Technology within a utility organization.
• Gain practical experience supporting enterprise technology systems.
• Develop professional communication and customer service skills.
• Complete meaningful projects that contribute to departmental objectives.
• Build technical skills applicable to future careers in information technology, cybersecurity, data analytics, or systems administration.