Customer Care Specialist

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Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 16 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

• Taking and initiating all direct customer calls relating to order status, order clarification, expected ship dates and shipping information including proof of deliveries and tracers.
• Expediting partial shipments, extended lead times and backordering of customer orders per customer request.
• Responsible for all customer orders generated by sales during the entire order process, including data entry, review, calling customers for additional or missing information and order changes.
• Clarify Purchase Orders, entering all quotes and fax/email to customer and generating sample requests for customers, inside and outside reps.
• Updating job list, contacts and client information.

• Must be team oriented, interact positively and professionally with all internal customers/departments.
• Utilize time management skills to maximize timely resolutions to customer issues.
• Strong attention to detail and dependable clear and effective verbal and written communication skills.
• Good judgment and ability to handle several tasks simultaneously.
• High school diploma or equivalent; capable of working both independently and as a team.
• Computer knowledge; MS Office, email, fax, CRM and other company specific software products.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time

Apply Online:
ipc.us/t/930C058206FA400B